topic Re: Add-on data - not showing all G purchased in Get Support

Add-on data - not showing all G purchased

Hi_there — Wed, 05 Jan 2022 22:11:41 GMT

I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history

Re: Add-on data - not showing all G purchased

Anonymous — Sun, 07 Feb 2021 02:28:05 GMT

@Hi_there wrote:
I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history

Check to the right...it should say 2048.

Re: Add-on data - not showing all G purchased

dabr — Sun, 07 Feb 2021 02:29:30 GMT

@Hi_there wrote:
I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history

@Hi_there It will show as an one line item of 2048mb rather than two separate entries if you did everything right.

Re: Add-on data - not showing all G purchased

Hi_there — Sun, 07 Feb 2021 02:36:28 GMT

That's the way it's there! Everyhing's clear now. Thanks!

Re: Add-on data - not showing all G purchased

Hi_there — Sun, 07 Feb 2021 02:37:41 GMT

Things understood now. Thanks!

Re: Add-on data - not showing all G purchased

HALIMACS — Sun, 07 Feb 2021 02:39:53 GMT

@Hi_there wrote:
I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history

~~If you bought them at the same time, in the same manner, they should BOTH be added/showing.~~

~~By any chance, did the payment for the second one add to your Available Balance [thus is still available to use to manually add the add-on]~~

~~Try logging off self-serve. Clear cache and cookies, log on again in incognito mode, and see if the add-on may now be shown.~~

... or not. 🤣