topic Account Question in Get Support

Account Question

Dtack — Wed, 05 Jan 2022 22:11:33 GMT

I just logged into my account and it shows a balance of $0 and my money has been removed. It also didn't show the renewal date? Is something going on with the system or should I be sending a message to a Moderator? Not sure what to do? Thanks for any assistance!

Re: Account Question

Triguy — Wed, 07 Oct 2020 12:01:34 GMT

Is today your payment date ? It can take a few hours for your account to get updated.

Re: Account Question

RossN — Wed, 07 Oct 2020 12:19:07 GMT

@Dtack wrote:
I just logged into my account and it shows a balance of $0 and my money has been removed. It also didn't show the renewal date? Is something going on with the system or should I be sending a message to a Moderator? Not sure what to do? Thanks for any assistance!

Hi did your plan just renew this morning? if so it's just your account going through it's transition, things will be normal in a couple of hours, if not the case then try rebooting your computer or device you are using 😁

Re: Account Question

Dtack — Wed, 07 Oct 2020 12:09:06 GMT

No Account is due Oct 10, changed password and it failed and I was sent an email from PM changed again and now it shows the proper balance in may account as well as the autopayment etc. - I'm thinking I must have just logged on when the system was updating my account or something - all is good now! Thanks for your help - it is resolved (through Public Mobile)