topic Re: Port from Koodo in Get Support

Port from Koodo

JodyL — Wed, 05 Jan 2022 22:11:23 GMT

Good Day,

I've finished activating my card but now I need to port my number. I was with Koodo.

Cheers

Jody

Re: Port from Koodo

BearFBI — Sat, 06 Feb 2021 23:10:16 GMT

@JodyL You'll need to complete your port in request through the moderator team.

You can submit a ticket to the Moderators here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port from Koodo

kb_mv — Sat, 06 Feb 2021 23:04:40 GMT

@JodyL wrote:
Good Day,

I've finished activating my card but now I need to port my number. I was with Koodo.

Cheers
Jody

@JodyL Welcome to PM. You need to contact a moderator at the link below.

https://urlshortner.tiia.ai/Rqg6DB

Re: Port from Koodo

dabr — Sat, 06 Feb 2021 23:05:58 GMT

@JodyL wrote:
Good Day,

I've finished activating my card but now I need to port my number. I was with Koodo.

Cheers
Jody

@JodyL Click the chatbot bubble bottom right of your screen and type in "port request" and follow prompts. If you have problems with chatbot try sending a private message to Moderator_Team via the envelope icon top right (next to your avatar) and type in same request.

Only moderators can facilitate a number transfer from Koodo. You can use the temporary # that you selected at activation until the transfer is complete or keep using your Koodo SIM until then. Welcome to PM.

Re: Port from Koodo

JodyL — Sat, 06 Feb 2021 23:28:26 GMT

Thank you,

I didn't know I could keep my old sim in. Thanks for that. Hopefully the port is quick.

Cheers

Re: Port from Koodo

SteTem — Sun, 07 Feb 2021 00:13:48 GMT

Been awhile since ive joined PM but isnt there away to port while your activating your sim?

I thought that is what i did while activating

Re: Port from Koodo

RosieR — Sun, 07 Feb 2021 00:27:02 GMT

@SteTem wrote:
Been awhile since ive joined PM but isnt there away to port while your activating your sim?
I thought that is what i did while activating

Hi @SteTem rules have changed regarding porting since you activated in 2019.

As at November 2020, customers porting in Public Mobile from Telus or Koodo must activate with a new number first, then after activation submit a ticket to port their number.

Stay safe

RosieR

Re: Port from Koodo

BKNS27 — Sun, 07 Feb 2021 06:36:46 GMT

@RosieR since PM is part of Telus. Isn't getting a new number then porting confusing and an extra step they have to go through?

My friend switched from Telus to PM and he was frustrated with this step.

Switching from other carriers by receiving a text indicating if they are porting over seems simpler.

Re: Port from Koodo

SteTem — Sun, 07 Feb 2021 14:49:29 GMT

Thank You RosieR

Re: Port from Koodo

RosieR — Sun, 07 Feb 2021 15:15:07 GMT

@BKNS27 wrote:
@RosieRsince PM is part of Telus. Isn't getting a new number then porting confusing and an extra step they have to go through?
My friend switched from Telus to PM and he was frustrated with this step.
Switching from other carriers by receiving a text indicating if they are porting over seems simpler.

Hi @BKNS27 there are a number of posts here in the forums that share the same sentiment. Public Mobile is making a number of changes lately.. some good and some not-so-good.... and a few a total fail. 😁

Re: Port from Koodo

BKNS27 — Sun, 07 Feb 2021 19:51:01 GMT

Thanks for the update RosieR!