topic Re: I Lost my Password in Get Support

I Lost my Password

vinothini — Wed, 05 Jan 2022 22:11:22 GMT

I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?

Re: I Lost my Password

gpixel — Tue, 06 Oct 2020 20:39:03 GMT

@vinothini contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: I Lost my Password

Triguy — Tue, 06 Oct 2020 20:41:43 GMT

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I Lost my Password

BeachNBeer — Tue, 06 Oct 2020 20:42:06 GMT

@vinothini

Support is online only.

Use forgot password link

https://selfserve.publicmobile.ca/forgot-password/

If you still can't get in contact moderators by clicking the question mark and opening a ticket with the chat bot or private message them.

click to private message

When you get access to your account. Click payment then bottom left manage my card.

Re: I Lost my Password

JoyLuck — Tue, 06 Oct 2020 20:42:49 GMT

@vinothini wrote:
I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?

You can try this too:

Re: I Lost my Password

vinothini — Tue, 06 Oct 2020 20:43:01 GMT

Why pubic mobile service is so bad. I trying to reach them last 2 days.

Re: I Lost my Password

vinothini — Tue, 06 Oct 2020 20:45:34 GMT

I tried. But security question answer not accepted. now it is locked

Re: I Lost my Password

JoyLuck — Tue, 06 Oct 2020 20:46:46 GMT

@vinothini wrote:
Why pubic mobile service is so bad. I trying to reach them last 2 days.

You now know to come to the community forum to ask for assistance. If we cannot help you out, you can always open a ticket to contact the moderators.

Re: I Lost my Password

Slyolguy — Tue, 17 Aug 2021 20:25:10 GMT

I submitted a ticket but can't reply to moderator as also won't except security answer

Re: I Lost my Password

Slyolguy — Tue, 17 Aug 2021 20:26:52 GMT

Can't get access to account as won't except security answer.

Re: I Lost my Password

Anonymous — Tue, 17 Aug 2021 20:29:18 GMT

@Slyolguy wrote:
Can't get access to account as won't except security answer.

@Slyolguy

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck