topic Re: Data in Get Support

Data

reab — Wed, 05 Jan 2022 22:11:20 GMT

moderator

Re: Data

hairbag1 — Tue, 06 Oct 2020 18:43:47 GMT

@reab wrote:
moderator

What's your question ? The Community Forum members can likely answer it before a moderator sees it.

Re: Data

Jukebox — Tue, 06 Oct 2020 18:58:52 GMT

Rehab, I'm sorry to hear that you may be having issues with your data.

-You can view your usage in your account by clicking on the Plan and Add-Ons tab, then on Data & Add-On Usage.

- PM will send you a text message when you've used 75% and 95% of the data included in your plan.

If you have no data and are on the 15$ plan you will need to set up AutoPay

https://publicmobile.ca/en/bc/get-help/articles?q=data

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Data

darlicious — Tue, 06 Oct 2020 18:56:50 GMT

@reab

Please pose your question to us first if we cannot answer it we will tell you if it's appropriate to contact the moderator team. Triaging customer requests allows the moderators to concentrate on account specific tasks that the community cannot fix. Everything else we help solve usually very quickly.

Re: Data

geopublic — Tue, 06 Oct 2020 18:56:41 GMT

@reab

For data info click below:

https://publicmobile.ca/en/bc/get-help/articles?q=data

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Data

popping — Tue, 06 Oct 2020 19:03:11 GMT

@reab

If you run out of data before your new renewal date, here is info to get more data:

Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using this link https://publicmobile.ca.ada.support/chat/. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option

If you data is not working, please provide more info.