topic Re: voicemail in Get Support

voicemail

MenryG — Wed, 05 Jan 2022 22:11:15 GMT

I hate recording the greeting message for my voicemail. Is there a way for it to be automated? like with my last provider it was an automated voice saying: Hi you have reached *my phone number* please leave a message

Is there a way I can have that with PM?

Re: voicemail

esjliv — Sat, 06 Feb 2021 19:20:22 GMT

Hi @MenryG ,

Try checking out this and see what options you have when you go into your Voice mail settings:

https://www.publicmobile.ca/en/on/get-help/articles?category=phones&subcategory=voicemail-features

Re: voicemail

dabr — Sat, 06 Feb 2021 21:46:34 GMT

@MenryG wrote:
I hate recording the greeting message for my voicemail. Is there a way for it to be automated? like with my last provider it was an automated voice saying: Hi you have reached *my phone number* please leave a message

Is there a way I can have that with PM?

@MenryG If you didn't set any voicemail greeting yet, then your greeting would remain as the default automated greeting of "you have reached mailbox # 123 456 7890" (your tel. no.) and then will give options to the caller to leave their message. If you have already set the greeting and want to change it now, then use @esjliv link and you should be able to reset it back the default greeting.

Re: voicemail

HALIMACS — Sat, 06 Feb 2021 21:55:57 GMT

Hi @MenryG

Check out this schematic for how to let the system greeting be selected: (once you're in your voicemail box, tap 3, then 1, then 6, and a system greeting will play)

To access your voicemail box, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

How to change your greeting

Dial into your voicemail. From the main menu, follow the arrows in the below visual.

Re: voicemail

Camera4617 — Sun, 07 Feb 2021 16:26:28 GMT

@HALIMACS Thanks for the chart, but it might be a bit out-of-date. There is no option 6 for System Default greeting (at least for me), it just says 'invalid entry'.. Unless I'm doing something wrong here.

Thanks

Re: voicemail

bw0 — Sun, 07 Feb 2021 18:25:28 GMT

@Camera4617

You just need to delete all the personal greetings that you had recorded (hit 4 while in the Personal Greetings menu), and the system default greeting ("You have reached mailbox number...") should automatically become active. You can verify by hitting 1 while in the Personal Greetings menu.

Re: voicemail

Camera4617 — Sun, 07 Feb 2021 18:33:35 GMT

@bw0 Thanks, but I don't have any personal greeting, if I press 4 (to delete) it says 'Invalid Entry'.. Anyway, not a big deal for me..

Re: voicemail

Anonymous — Sun, 07 Feb 2021 18:50:18 GMT

@Camera4617 : Did you try this one?

Re: voicemail

Camera4617 — Sun, 07 Feb 2021 18:55:37 GMT

@Anonymous Yep, that did it.. Thanks

Re: voicemail

HALIMACS — Sun, 07 Feb 2021 19:09:47 GMT

Interesting @Camera4617 - thanks for advising.

I got it from a public mobile get help article.

I see the menu settings may be based on what is currently set.

@Anonymous Thanks for pointing out the fix to @Camera4617 .