topic Re: Data usage error in Get Support

Data usage error

Babaoba — Wed, 05 Jan 2022 22:10:50 GMT

Hi everyone,

I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before.

Re: Data usage error

computergeek541 — Mon, 05 Oct 2020 16:34:33 GMT

@Babaoba Your options are to purchase a data add-on (1GB is $15) or you could ask that your plan be renewed early.

As for the counter inside your account, do you know if that reset properly for your last renewal?

Re: Data usage error

Anonymous — Mon, 05 Oct 2020 16:37:36 GMT

@Babaoba wrote:
Hi everyone,
I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before.

What does your data line say under My Data & Add-ons on your overview page?

Your phone needs to be sync-ed with the 30 day term of the plan.

Re: Data usage error

Babaoba — Tue, 06 Oct 2020 17:37:36 GMT

Hi, I added $15 more of data to my phone. But it hasn't been applied. My phone won't connect to Internet, I need help please. Thank you

Re: Data usage error

computergeek541 — Tue, 06 Oct 2020 23:55:13 GMT

@Babaoba wrote:
Hi, I added $15 more of data to my phone. But it hasn't been applied. My phone won't connect to Internet, I need help please. Thank you

If you didn't already have $15 in your account, going through the add purchase procedure only adds a $15 top up to your account. Check if that amount is now in your account, and if it is, prcoeed to go through the add-on purchase steps again.

Re: Data usage error

Babaoba — Tue, 06 Oct 2020 20:31:20 GMT

It's shown on my account that I've $15 but how will I convert it into data please?

Re: Data usage error

JoyLuck — Tue, 06 Oct 2020 20:40:27 GMT

@Babaoba wrote:
It's shown on my account that I've $15 but how will I convert it into data please?

Now go into Plan and Add-Ons and make the purchase of your data.

Here is a HDI:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Data usage error

BeachNBeer — Tue, 06 Oct 2020 20:36:37 GMT

@Babaoba

Click purchase add-on then buy the data.

Re: Data usage error

Babaoba — Tue, 06 Oct 2020 21:16:40 GMT

Oh you're genius. Thanks very much