topic Re: Data connection issue in Get Support

Data connection issue

Vanessab — Wed, 05 Jan 2022 22:10:45 GMT

Good evening

Having problem with my data connection, I paid my monthly due yesterday morning thru my public mobile account and still don’t have internet connection until now.

Its on my transaction history and deducted on my chequing account.

Hope you can help me.

Thanks

Re: Data connection issue

computergeek541 — Mon, 05 Oct 2020 00:47:51 GMT

@Vanessab wrote:
Good evening
Having problem with my data connection, I paid my monthly due yesterday morning thru my public mobile account and still don’t have internet connection until now.
Its on my transaction history and deducted on my chequing account.
Hope you can help me.
Thanks

Are you a brand new customer? If not, did data work before?

Re: Data connection issue

esjliv — Mon, 05 Oct 2020 00:48:31 GMT

@Vanessab wrote:
Good evening
Having problem with my data connection, I paid my monthly due yesterday morning thru my public mobile account and still don’t have internet connection until now.
Its on my transaction history and deducted on my chequing account.
Hope you can help me.
Thanks

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Data connection issue

Vanessab — Mon, 05 Oct 2020 01:19:55 GMT

I tried to do that but still no data connection.

Re: Data connection issue

Anonymous — Mon, 05 Oct 2020 01:30:06 GMT

@Vanessab wrote:
I tried to do that but still no data connection.

~~And how about that first question posed?~~

Are the other services working? Calls in/out? Texts in/out?

What plan are you on? Is it showing as active in your self-serve?

Re: Data connection issue

Vanessab — Mon, 05 Oct 2020 01:28:37 GMT

I’ve been using public mobile for 3months

first payment at the store

second payment thru public mobile account and it went thru

and then this happened

Help me pls.

Re: Data connection issue

Vanessab — Mon, 05 Oct 2020 01:32:10 GMT

I’m using the 25 dollars monthly.

Call in and out working but text not working.

Tried to reboot it and put airplane mode but didn’t work.

Re: Data connection issue

Anonymous — Mon, 05 Oct 2020 01:35:13 GMT

@Vanessab wrote:
I’m using the 25 dollars monthly.
Call in and out working but text not working.
Tried to reboot it and put airplane mode but didn’t work.

Try logging in to self-serve and clicking on Plans & Add-ons tab. Then Lost/stolen tab then Suspend button. Log out. Give it a minute or three. Log back in and same place but now it's the Resume button - click it. Restart your phone.

Re: Data connection issue

esjliv — Mon, 05 Oct 2020 01:40:38 GMT

Hello @Vanessab ,

You mentioned also texting issues?

If you put your SIM in another PM compatible phone are you having the same issues?

If still issues when you try another phone, I would ask the moderators to check the provisioning of your account.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data connection issue

gpixel — Mon, 05 Oct 2020 01:43:10 GMT

@Vanessab contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Data connection issue

Vanessab — Mon, 05 Oct 2020 01:53:58 GMT

Tried it, didn’t work as well

Thanks

Re: Data connection issue

LurganIeUk — Mon, 05 Oct 2020 01:54:17 GMT

Did you reset your net work or update your APN settings?

Re: Data connection issue

Vanessab — Mon, 05 Oct 2020 02:02:37 GMT

Yup, didn’t work as well

Re: Data connection issue

Anonymous — Mon, 05 Oct 2020 02:16:22 GMT

@Vanessab wrote:
Yup, didn’t work as well

Not sure which suggestions you're replying to but if you have a registered payment card then try a manual payment of a dollar. Restart the phone after successful.