topic Re: LG V20 Latest Update and Data in Get Support

LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Jan 2022 18:38:08 GMT

I am using an LG V20 from Freedom Mobile, and the after the latest update (dated Mar 17, 2017) my data won't work. Does anyone else have the same problem? I've tried rebooting, hard rebooting, removing the SIM card, and resetting the APN.

Re: LG V20 Latest Update and Data

TheOldVR — Tue, 04 Apr 2017 17:22:44 GMT

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Hope that helps....

Re: LG V20 Latest Update and Data

ShawnC13 — Tue, 04 Apr 2017 17:30:23 GMT

@anandrew1995, have you checked your self serve to see if you still have data available? Check in the addon section and if it doesn't appear there you have used up your data. If you have data available I use this site to find APN settings https://apn-canada.gishan.net/ and came up with this for your phone that you listed

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 17:49:39 GMT

@TheOldVR

Thank you, but I already do have APN set up.

Re: LG V20 Latest Update and Data

Samianauman — Tue, 04 Apr 2017 17:46:49 GMT

What about going to service mode and set the lte setting usually freedom mobile block lte band to make sure phone only work with freedom I don't know if lgv20 use same method to go service mode like Samsung phones

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 17:49:11 GMT

@ShawnC13

Yes, I checked that I have data left, and I do have APN set up as such. I was also given a set of different APN (http://www.unlockit.co.nz/mobilesettings/settings.php?id=1019) so I've tried both. I was using the setup you have before, and now as well.

Re: LG V20 Latest Update and Data

ShawnC13 — Tue, 04 Apr 2017 17:52:06 GMT

@anandrew1995, when you did the update could it have turned off your data? Is there a setting in your phone that can turn data on and off?

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 17:54:41 GMT

@ShawnC13

Yes, the data is turned on, nothing is limited, nor apps restricted. All of the settings that I have control of are the same as before the update, but I am not getting the LTE symbol and service anymore.

Re: LG V20 Latest Update and Data

CaNuCk07 — Tue, 04 Apr 2017 17:57:07 GMT

@anandrew1995 At this point if you have tried all the APN settings and everything else everyone has suggested, i would suggest contcating a moderator who can look into your account further.

@Shazia_K

Send a private message with your account details and they can look.

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 17:59:03 GMT

@Samianauman

I couldn't find the service menu for this device, but if I go to about -> network,

it says,

Network: Public Mobile

Mobile network type: LTE:13

Service state: In service

Roaming: Not roaming

Mobile network state: Disconnected

IP address: not available

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 17:59:51 GMT

@CaNuCk07

Thank you, I will do so.

Re: LG V20 Latest Update and Data

Samianauman — Tue, 04 Apr 2017 18:00:48 GMT

How To Fix LG Galaxy No Service

The way to fix a “No Service” issue on a LG V20 is to follow these steps:

Go to the Dial pad
Type in (*#*#4636#*#*) NOTE: No need to press the send button, it will automatically appear the Service mode
Enter Service mode
Select on “Device information” or “Phone information”
Select Run Ping test
Click on the Turn Radio Off button and then the Galaxy will restart
Select reboot

Re: LG V20 Latest Update and Data

TheOldVR — Tue, 04 Apr 2017 18:06:05 GMT

Just me... but if I had a device that was working fine and the stopped working after a software upgrade, I would do a complete wipe and software reset and start from scratch.

Data is easy to get back and you'll start with a fresh phone and no garbage left over from the last OS. Once you're fresh... re-configure anything that needs it (i.e. APNs) and then go from there.

But... that's me, I like cleaning up after a software upgrade.

Hope it starts working for you.

Re: LG V20 Latest Update and Data

Samianauman — Tue, 04 Apr 2017 18:15:09 GMT

If issues still there contact mod
Please send a private message to a moderator and have them investigate the problem. If you are unsure how to private message a moderator, please check out the link below.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 18:29:34 GMT

@Samianauman

Thank you, I was able to get into the menu, which had 4 main menus:

Phone info, Battery info, Usage statistics, wifi info. I could get into the latter 3, but phone info says that 'This application does not work on this device'.

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 18:30:42 GMT

@TheOldVR

Hi, I tried resetting the network settings, but it didn't work. I really don't wish to factory reset my phone though... I am hoping there could be other solutions before I have to do this.

Re: LG V20 Latest Update and Data

Samianauman — Tue, 04 Apr 2017 18:30:50 GMT

No problem Google it up will find it bro

Re: LG V20 Latest Update and Data

srlawren — Tue, 04 Apr 2017 20:07:41 GMT

@TheOldVR wrote:

Just me... but if I had a device that was working fine and the stopped working after a software upgrade, I would do a complete wipe and software reset and start from scratch.

Data is easy to get back and you'll start with a fresh phone and no garbage left over from the last OS. Once you're fresh... re-configure anything that needs it (i.e. APNs) and then go from there.

But... that's me, I like cleaning up after a software upgrade.

Hope it starts working for you.

Actually @anandrew1995, this might be good advice from @TheOldVR. I know at least some LG models have data issues after changing carriers, and in those cases, the only known resolution is to do a wipe and factory reset. If you haven't tried this yet, I think it's probably your best option. You will lose all data on the phone so make sure you back up anything you don't already have backed up or cloud-synced first.

EDIT: tagging @imm1304 since I know he's had first-hand experience with this on some LG models....

Re: LG V20 Latest Update and Data

anandrew1995 — Tue, 04 Apr 2017 21:01:10 GMT

@srlawren

Yes, it seems that I will have to do a factory reset. I am currently doing a backup using LG Backup. Hopefully it won't be much of a pain this way. Thank you for the suggestions. I will let you know how it goes.

UPDATE: It works after the reset. Thank you.

Re: LG V20 Latest Update and Data

SASH — Tue, 04 Apr 2017 20:48:46 GMT

I ported from Freedom Mobile too. I have the ZTE Grand X4 (LTE) phone. However, the transition was smooth. I didn't even have to make any changes to APN settings, I guess it figured it out when I inserted the PM SIM card. Call / text / data work just fine! No issues whatsoever.