topic Re: account login in Get Support

account login

ericf72 — Wed, 05 Jan 2022 22:10:24 GMT

hi i can used my password to get into my account.

how can i have some help to make go thru?

Re: account login

RossN — Sat, 06 Feb 2021 00:14:55 GMT

@ericf72 wrote:
hi i can used my password to get into my account.
how can i have some help to make go thru?

hi if you tried your password reset or forgot your security question and it does not work you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: account login

esjliv — Sat, 06 Feb 2021 00:14:58 GMT

Hello @ericf72 ,

Clear your browser's cache, try opening a tab in incognito mode, then try it again.

Also, try the "forgot your password" option if still issues.

If still issues after that only Mods can help.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)