topic Re: Account number in Get Support

Account number

Jean1969-- — Wed, 05 Jan 2022 22:10:22 GMT

I would like to communicate with a moderator

Re: Account number

Jb456 — Sun, 04 Oct 2020 14:19:08 GMT

Is there something we can help you with?

If you need your account number. Log into your account and it's on the top right.

If you want to share more details of your issue (excluding personal details as this is a public forum) we would be glad to try and help you if we can.

If you want to reach them you have two options.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

Dunkman — Sun, 04 Oct 2020 14:30:17 GMT

@Jean1969--

Moderators can take a few hours to up to 48 hours to respond. Usually quicker though. Is there anything that the community members can help with? Lots of issues can be solved without moderator help.

If you need account number and can't access self service account, you should have received a welcome email from public mobile which showed your account number in the address section of email (to: section).

Re: Account number

Triguy — Sun, 04 Oct 2020 14:35:55 GMT

You can get your account number by logging into your self serve account. It is on the top right hand corner. If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.