topic Re: Is moderator intervention necessary for ALL Koodo ports ? in Get Support

Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Wed, 05 Jan 2022 22:10:21 GMT

I am getting a freind setup soon who is currently on Koodo. She is on koodo postpaid and wanting to port her number over to Public.

In the past I knew moderator intervention was only for koodo PREPAIED accounts but now I see people saying it's for all Koodo ports.

So my question is does a koodo POSTPAID port need moderator intervention ?

Re: Is moderator intervention necessary for ALL Koodo ports ?

kb_mv — Fri, 05 Feb 2021 21:17:42 GMT

@BearFBI wrote:
I am getting a freind setup soon who is currently on Koodo. She is on koodo postpaid and wanting to port her number over to Public.

In the past I knew moderator intervention was only for koodo PREPAIED accounts but now I see people saying it's for all Koodo ports.

So my question is does a koodo POSTPAID port need moderator intervention ?

@BearFBI Yes all Koodo / Telus ports need to go through a moderator now.

Re: Is moderator intervention necessary for ALL Koodo ports ?

MenryG — Fri, 05 Feb 2021 21:18:32 GMT

yes it is needed, I just did the port today from koodo and a postpaid account.

Re: Is moderator intervention necessary for ALL Koodo ports ?

dabr — Fri, 05 Feb 2021 21:28:36 GMT

@BearFBI wrote:
I am getting a freind setup soon who is currently on Koodo. She is on koodo postpaid and wanting to port her number over to Public.

In the past I knew moderator intervention was only for koodo PREPAIED accounts but now I see people saying it's for all Koodo ports.

So my question is does a koodo POSTPAID port need moderator intervention ?

@BearFBI There was an official announcement made recently about this change, but I can't seem to find it right now. But yeah, basically all porting from (postpaid/prepaid) Telus/Koodo and PC Mobile now require moderator's assistance. No-on knows why this change was made though, as far as I'm aware.

Re: Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Fri, 05 Feb 2021 21:28:45 GMT

@kb_mv aww what. You've gotta be kidding me.

I wonder why they changed it to all koodo ports.

How does moderator response time look these days ? Back when I was helping out on the community it was 1-2 hours.

Re: Is moderator intervention necessary for ALL Koodo ports ?

MenryG — Fri, 05 Feb 2021 21:30:09 GMT

it took a little more than 1 hour for me today

Re: Is moderator intervention necessary for ALL Koodo ports ?

kb_mv — Fri, 05 Feb 2021 21:30:31 GMT

@BearFBI I too saw 1-2 hours when I had issues but lately I wouldn't bank on it. You have to pick a temp number and then submit a ticket. At least the service will work while awaiting a mod. Don't forget to tell them to leave the old sim in to await the SMS.

Re: Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Fri, 05 Feb 2021 21:33:29 GMT

@kb_mv Yeah it just makes things much more harder. My friend is getting the SIM today and I'm going to help with activation tommorow. I dont have much time to dedicate my whole day to activating her phone. This is annoying. I hope I get a fast response from the moderators.

Re: Is moderator intervention necessary for ALL Koodo ports ?

kb_mv — Fri, 05 Feb 2021 21:34:43 GMT

@BearFBI wrote:
@kb_mv Yeah it just makes things much more harder. My friend is getting the SIM today and I'm going to help with activation tommorow. I dont have much time to dedicate my whole day to activating her phone. This is annoying. I hope I get a fast response from the moderators.

@BearFBI Try this....

Re: Is moderator intervention necessary for ALL Koodo ports ?

esjliv — Sat, 06 Feb 2021 03:14:54 GMT

@kb_mv wrote:
@BearFBI I too saw 1-2 hours when I had issues but lately I wouldn't bank on it. You have to pick a temp number and then submit a ticket. At least the service will work while awaiting a mod. Don't forget to tell them to leave the old sim in to await the SMS.

@kb_mv @BearFBI , I helped someone activate the end of December from a Koodo Postpaid account, before these new Koodo/Telus porting changes took place.

It went really well. Activation from Koodo to PM was nearly immediate through the PM SIM activation process.

The Koodo SIM went inactive right away.

So, in other words, NO porting text confirmation was sent from Koodo to approve the port.

We kept trying to put the Koodo SIM back in for a short time to see if it would appear, but it did not.

I even called the Porting Number, on behalf of this new user, and ask why this was. The Porting Team agent I spoke to was not too sure why. But assured me it ported out of Koodo and into PM successfully.

Perhaps part of this change is more of a porting safety protocol within the Telus family of companies for extra protection of the users??

I don't know, maybe not, but that is what I like to tell myself.

Re: Is moderator intervention necessary for ALL Koodo ports ?

gpixel — Sat, 06 Feb 2021 01:04:45 GMT

@BearFBI either way she needs mod intervention. try porting at activation and be the guinea pig.

Re: Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Sat, 06 Feb 2021 03:13:36 GMT

@gpixel I will try but its most likely going to redirect me to submit a ticket when I input the phone number where it says "Check Port Avalability" when activating.

PM most likeley thought that through.

Re: Is moderator intervention necessary for ALL Koodo ports ?

computergeek541 — Sat, 06 Feb 2021 04:55:06 GMT

@gpixel wrote:
@BearFBI either way she needs mod intervention. try porting at activation and be the guinea pig.

As answered earlier, porting from Telus or Koodo can't be done without a moderator. During activation, after activation, or postpaid vs. prepaid no longer make any difference.

Re: Is moderator intervention necessary for ALL Koodo ports ?

MoreYummy — Sat, 06 Feb 2021 06:36:56 GMT

@computergeek541 wrote:
@gpixel wrote:
@BearFBI either way she needs mod intervention. try porting at activation and be the guinea pig.
As answered earlier, porting from Telus or Koodo can't be done without a moderator. During activation, after activation, or postpaid vs. prepaid no longer make any difference.

when did it change?

Re: Is moderator intervention necessary for ALL Koodo ports ?

computergeek541 — Sat, 06 Feb 2021 07:11:16 GMT

@MoreYummy wrote:
@computergeek541 wrote:
@gpixel wrote:
@BearFBI either way she needs mod intervention. try porting at activation and be the guinea pig.
As answered earlier, porting from Telus or Koodo can't be done without a moderator. During activation, after activation, or postpaid vs. prepaid no longer make any difference.
when did it change?

This changed on January 19, 2021, at the time same time as self serve porting was re-enabled.

Re: Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Sat, 06 Feb 2021 22:32:47 GMT

Wow. Have to say completing a port in request via ticket is absolue GARBAGE. It's asking for questions that don't apply to my friend.

First of all the ticket treats it as an "issue" when submitting the ticket it makes you feel like your submitting a ticket about a issue at activation when really you just want to port your number.

When you select that you are transferring a Koodo or Telus number it asks for information to port. For some reason they make IMEI nessicary. Okay no big deal just put the IMEI in right ? Well her phone is dual SIM so 2 IMEI numbers shows up. I put one of them in and I hope it's right.

Next it asks you to verify your PM account. It makes you go through the long process of the last payment you made, last 4 digits on credit card, blah blah blah. I don't know why they couldn't make a simple text verification like they do with private messages.

Now I'm about to click submit and it won't submit. I look up and its asking me to fill out what was the last addon I purchased. Are you kidding me ? It's a brand new account and no addon has been purchased. This is a port in request for a NEW account were talking about. I filled that in all with zeros because I needed it filled In order to submit the ticket.

I hope they don't reject it or ill be mad. Next time I'll just submit a ticket directly. Whoever made that port in request page wasn't so smart.

Re: Is moderator intervention necessary for ALL Koodo ports ?

kb_mv — Sat, 06 Feb 2021 22:37:09 GMT

@BearFBI I'm curious. did you use this link thats found in their help pages?

https://urlshortner.tiia.ai/Rqg6DB

Just for my own info if I ever refer someone to it...

Re: Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Sat, 06 Feb 2021 22:42:05 GMT

@kb_mv Yep. That's what I used. Not that exact link but I used SIMON. it led me to the same place with the same ticket that makes no sense.

I recommend private messaging them.

Re: Is moderator intervention necessary for ALL Koodo ports ?

BearFBI — Sat, 06 Feb 2021 23:47:33 GMT

Uh. Quick question. When I submit the port request via the ticket should I expect a reply from the moderators or do they just use the information I provided in the ticket and be done with it ?

I've never had to deal with a koodo port before. I know nothing about them.

Re: Is moderator intervention necessary for ALL Koodo ports ?

MenryG — Sun, 07 Feb 2021 13:29:34 GMT

they will message you to verify all the info and when all is done too. you will receive a message here and e-mail when they have written to you