topic Re: transfer number in Get Support

transfer number

Soudeh — Wed, 05 Jan 2022 22:10:06 GMT

Hi, I have a problem. yesterday I activated my sim card, and I want to transfer my mobile number from koodo to public. I also fill a ticket form for that, but still, my number has not been transferred. I need to do that urgently

regards

Soudeh

Re: transfer number

kb_mv — Fri, 05 Feb 2021 16:54:17 GMT

@Soudeh wrote:
Hi, I have a problem. yesterday I activated my sim card, and I want to transfer my mobile number from koodo to public. I also fill a ticket form for that, but still, my number has not been transferred. I need to do that urgently

regards
Soudeh

@Soudeh Keep using your Koodo sim until it stops working. The Koodo account should be un affected until the number ports to PM. Once the Koodo sim stops working, use the PM sim.

Re: transfer number

Anonymous — Fri, 05 Feb 2021 16:55:12 GMT

@Soudeh : Did you leave your Koodo SIM in to wait for the transfer confirmation text? Leaving it in, and then when it stops, is also an indication that it's done.

Re: transfer number

Soudeh — Fri, 05 Feb 2021 16:57:37 GMT

Should I contact them for leaving me a message?

Re: transfer number

kb_mv — Fri, 05 Feb 2021 16:59:00 GMT

@Soudeh wrote:
Should I contact them for leaving me a message?

@Soudeh When did you submit the ticket to the moderators?

Re: transfer number

Soudeh — Fri, 05 Feb 2021 17:00:02 GMT

Yesterday

Re: transfer number

kb_mv — Fri, 05 Feb 2021 17:03:54 GMT

@Soudeh wrote:
Yesterday

@Soudeh You might want to submit another ticket like yesterday. Reference the ticket number of your last request. Explain you missed the SMS and need to start the port again. As I said earlier, keep using your Koodo sim / account until it stops working.

Re: transfer number

HALIMACS — Fri, 05 Feb 2021 18:44:17 GMT

Hi @Soudeh

Or try opening a ticket for assistance here and type "port request" or call the porting team at 1-XXXX-XXXX-XXXX

If you are able to call, please fill us in as to the extent of assistance they were able to provide.

Edited by moderator

Re: transfer number

computergeek541 — Sat, 06 Feb 2021 04:50:01 GMT

@Soudeh wrote:
Yesterday

Until the moderators respond to you, this likely means that they have not looked at your ticket yet. Unfortunately, moderators are the only ones who can submit a porting request to port in a Koodo phone number. You'll need to wait on them. Sorry.

Re: transfer number

MoreYummy — Sat, 06 Feb 2021 06:39:25 GMT

welcome to public mobile, you have to wait little longer fo them to reply. they still work on weekend.