topic Re: Cant access in Get Support

Cant access

4165753530 — Wed, 05 Jan 2022 22:09:54 GMT

Hello i cant access my acount to update payment

Re: Cant access

Anonymous — Sat, 03 Oct 2020 18:36:57 GMT

@4165753530 wrote:
Hello i cant access my acount to update payment

Are your services working?

Did you try the Forgot your password? link?

Re: Cant access

Jb456 — Sat, 03 Oct 2020 18:38:01 GMT

Try the forgot password link

https://selfserve.publicmobile.ca/forgot-password/

If still not working contact mods

or private message them at below link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you get access again. Click "Payment" then bottom left manage my card.

Re: Cant access

darlicious — Sat, 03 Oct 2020 18:40:52 GMT

Hi new in town,

Just a quick FYI using your ph # as your username for the community is not the best idea. I would suggest when you contact the moderators you have them delete it and get a new one. If you have already tried the forget password link ( you have created your self serve account?) then click on the (?) At the bottom right corner of your screen and submit a ticket via Simon. Type in locked out of self serve and then human and follow the prompts to submit your ticket.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Currently the wait time is 2 to 8 hours up to 48 hours depending on urgency.

Re: Cant access

popping — Sat, 03 Oct 2020 20:20:16 GMT

To access your self-serve account, use your email address as your username and the password supplied during activation.

https://selfserve.publicmobile.ca

If you forget your password, you can use the Forgot your password? link from your login page. But you need the answer to your security question.

If you forgot the answer to your security question, create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

Tell SIMon what is the issue (important) - "forget password and answer to security question"