topic Re: Loyalty Rewards Cap? in Get Support

Loyalty Rewards Cap?

_PAP — Wed, 05 Jan 2022 22:09:39 GMT

Hello everyone,

Is there a cap on the loyalty rewards?

I was told after the fifth year the loyalty rewards will not continue to apply a 1 dollar deduction to my bill.

Is this true?

Re: Loyalty Rewards Cap?

cavemantoronto — Sat, 03 Oct 2020 02:48:46 GMT

@_PAP wrote:
Hello everyone,

Is there a cap on the loyalty rewards?

I was told after the fifth year the loyalty rewards will not continue to apply a 1 dollar deduction to my bill.

Is this true?

Limit is $5 on 30 day plan.

Re: Loyalty Rewards Cap?

Staliger — Sat, 03 Oct 2020 02:49:37 GMT

@_PAP yes, 5$ max for a 30-day plan.

Re: Loyalty Rewards Cap?

_PAP — Sat, 03 Oct 2020 02:49:47 GMT

Thanks

Re: Loyalty Rewards Cap?

LurganIeUk — Sat, 03 Oct 2020 03:06:12 GMT

Re: Loyalty Rewards Cap?

ShawnC13 — Sat, 03 Oct 2020 03:11:18 GMT

@_PAP wrote:
Hello everyone,

Is there a cap on the loyalty rewards?

I was told after the fifth year the loyalty rewards will not continue to apply a 1 dollar deduction to my bill.

Is this true?

Partially right the max you can earn is $5/30 days but that maximum will continue to be taken off of your bill for as long as you are with PM. The loyalty reward does not stop being deducted from your bill.

Re: Loyalty Rewards Cap?

AE_Collector — Mon, 12 Oct 2020 20:31:34 GMT

Yes, it’s all in “the Wording”.

AE_Collector

Re: Loyalty Rewards Cap?

dude65 — Mon, 12 Oct 2020 21:57:04 GMT

With the Loyalty rewards capped after 5Yrs with them, the other rewards still are possible.

Re: Loyalty Rewards Cap?

Korth — Tue, 13 Oct 2020 01:04:55 GMT

Total Rewards are apparently capped at a maximum of $132 per 30-day cycle (or $137 for Oracles), well in excess of PM's highest-cost plan.

$2 AutoPay, $5 for Loyalty, $110 for Referrals, $15 for Community (or $20 for Oracle).

You can stay with PM longer than 5 years and/or you can get more than 110 referrals (in theory, anyways) then collect the maximum Rewards for each, but these Reward values would not increase beyond their maxima.

Re: Loyalty Rewards Cap?

computergeek541 — Tue, 13 Oct 2020 04:10:23 GMT

@Korth wrote:
Total Rewards are apparently capped at a maximum of $132 per 30-day cycle (or $137 for Oracles), well in excess of PM's highest-cost plan.
$2 AutoPay, $5 for Loyalty, $110 for Referrals, $15 for Community (or $20 for Oracle).

You can stay with PM longer than 5 years and/or you can get more than 110 referrals (in theory, anyways) then collect the maximum Rewards for each, but these Reward values would not increase beyond their maxima.

The $110 for refer-a-friend rewards on a 30-day plan isn't a guess. It has been completely confirmed by Public Mobile. The system has never been able to pay out more than $110 for a 30-day plan for those referrals. It used to be that Public Mobile would manually credit the extra credits on top of those 110 referrals if a request was made, but moderators will no longer do that. Please note that the refer-a-friend credit limit for a 90-day plan is different and is less than 3 times that $110.

As for Community rewards, it's actually possible to have $15 or $20 applied for that reward during a renewal. This is because renewal dates change. This is especially true if your renewals are happening close to the time that this reward is usually given out. Another factor is how the rewards aren't always allocated on the same day of each month. If the Community rewards are given out too late for a recent renewal but the rewards for the next month are given in time for the next, a member could possibly get Community rewards for both months applied to one renewal.

Re: Loyalty Rewards Cap?

Jb456 — Tue, 13 Oct 2020 04:18:30 GMT

@computergeek541 would person on below post been credited manually for the extra $15? To total $125.

Looking at the screenshot it seems like it would have been credited by the system?

https://productioncommunity.publicmobile.ca/t5/The-Lounge/How-many-friends-did-you-guys-refer/td-p/475703

Re: Loyalty Rewards Cap?

computergeek541 — Tue, 13 Oct 2020 04:26:24 GMT

@Jb456 wrote:
@computergeek541 would person on below post been credited manually for the extra $15? To total $125.

Looking at the screenshot it seems like it would have been credited by the system?

https://productioncommunity.publicmobile.ca/t5/The-Lounge/How-many-friends-did-you-guys-refer/td-p/475703

The person would have only got a $110 credit for the refer-a-friend reward unless the customer made a request for the extra $15. Unfortunatley, for a while now, moderators have had instructions to no longer grant this request.

Re: Loyalty Rewards Cap?

darlicious — Tue, 13 Oct 2020 04:42:18 GMT

@computergeek541

Actually the opposite happens as i experienced a year ago. My renewal occurred on Sept 7th. The August community rewards were added to accounts after that. Fast forward to October and the rewards were added to the accounts on the 6th of October. The $2 reward that I had recieved disappeared to be replaced with $10. The $2 was not reflected in my community rewards earned to date in my rewards section nor was it credited to my account in my payment history. It had just been replaced with my September reward amount of $10. After a two day battle with a moderator who had also quoted the help articles that a member cannot recieve more than one community reward in one calendar month I took the advice to seek a second opinion. I conceded victory to the first moderator and promptly opened another support request. I within 5 minutes of replying to my second request i had the $2 credited to my balance.

I strongly suspect should a members renewal happen at the same time community rewards are added to accounts and they are early or late compared to the month before the same issue will occur for them as it did for me. Thats also when i learned to take screenshots of my overview page when rewards are added and before and after renewal. Best to always have proof of your argument.

Re: Loyalty Rewards Cap?

computergeek541 — Tue, 13 Oct 2020 05:01:31 GMT

@darlicious wrote:

Actually the opposite happens as i experienced a year ago. My renewal occurred on Sept 7th. The August community rewards were added to accounts after that. Fast forward to October and the rewards were added to the accounts on the 6th of October. The $2 reward that I had recieved disappeared to be replaced with $10. The $2 was not reflected in my community rewards earned to date in my rewards section nor was it credited to my account in my payment history. It had just been replaced with my September reward amount of $10. After a two day battle with a moderator who had also quoted the help articles that a member cannot recieve more than one community reward in one calendar month I took the advice to seek a second opinion. I conceded victory to the first moderator and promptly opened another support request. I within 5 minutes of replying to my second request i had the $2 credited to my balance.

I've also had more than one reward in there before. They got added together. You got unlucky.

There were also a couple of time when Public Mobile either mistakenly paid the rewards out twice or they got paid out twice deliberately on one occassion to correct the fact that some deserving members were missed. This caused double rewards for many members. The rewards there also got added together. There was even one time when people received rewards such a $30 which would only be possible if the reward allocation was done twice. This shows that a second reward does not (usually) and should not wipe out the previous amount there. If that happens, it's a bug.

Re: Loyalty Rewards Cap?

darlicious — Tue, 13 Oct 2020 05:13:45 GMT

@computergeek541

I understand what you are saying that it's possible to have additional amounts added to the current community reward purposely by public mobile. But none of the scenarios you have presented had one months reward added to the following months reward. I don't believe it's a bug but programmed that way to abide by the conditions listed in the help articles. But unlucky that I do agree with.....

Re: Loyalty Rewards Cap?

computergeek541 — Tue, 13 Oct 2020 05:18:35 GMT

@darlicious wrote:
@computergeek541
I understand what you are saying that it's possible to have additional amounts added to the current community reward purposely by public mobile. But none of the scenarios you have presented had one months reward added to the following months reward. I don't believe it's a bug but programmed that way to abide by the conditions listed in the help articles. But unlucky that I do agree with.....

except that I have received 2 month's worth of Community rewards credited for a 30 day renewal

Re: Loyalty Rewards Cap?

darlicious — Tue, 13 Oct 2020 05:34:53 GMT

@computergeek541

Then I suppose I was just unlucky.

Re: Loyalty Rewards Cap?

corryk2001 — Wed, 17 Feb 2021 04:26:25 GMT

When you look at all the other suppliers they mostly penalize long-term clients by offering new clients bonuses not available to current clients. Public Mobile actually pays you for your loyalty. 5$ on a 30$ plan sounds great to me. And that is for just doing what you are doing anyway.

Re: Loyalty Rewards Cap?

AE_Collector — Wed, 17 Feb 2021 05:29:07 GMT

Yes, many seem to forget this.

AE_Collector

Re: Loyalty Rewards Cap?

chlochlo333 — Mon, 22 Feb 2021 01:20:41 GMT

Not sure why?