topic Re: How do I keep my koodo # in Get Support

How do I keep my koodo #

sharenrow — Wed, 05 Jan 2022 22:09:35 GMT

I need to keep my koodo number . How do I do this??

Re: How do I keep my koodo #

419mainstreet — Thu, 04 Feb 2021 23:25:33 GMT

Before starting the transfer process, please make sure you have the necessary information from your old service provider:

Mobile: Account Number or Equipment serial number (IMEI)

If you are transferring your existing number from TELUS or Koodo (including formerly PC Mobile) and want to transfer (port) your number over to your new Public Mobile account, you will need to first select a new number at activation.

I will then help you submit a ticket to contact our Moderator team to transfer your existing number to Public Mobile.

Have you already activated your SIM card online or in store and selected a new temporary phone number?

Re: How do I keep my koodo #

esjliv — Thu, 04 Feb 2021 23:29:25 GMT

Hello @sharenrow ,

Transferring A Number From TELUS Or Koodo (Including Formerly PC Mobile)?

If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.

Re: How do I keep my koodo #

BearFBI — Fri, 05 Feb 2021 00:55:15 GMT

Um. I though Koodo or Telus numbers needed moderator assistance only if its a prepaied account. Did this change ? Can an oracle confirm.

Re: How do I keep my koodo #

HALIMACS — Fri, 05 Feb 2021 00:47:36 GMT

@sharenrow

The key to this is keeping the Koodo account active and in good standing, and NOT canceling the Koodo service until the port process is complete.

Please follow advice from others on completing the port process.

Re: How do I keep my koodo #

Anonymous — Fri, 05 Feb 2021 00:50:56 GMT

@HALIMACS wrote:

The key to this is keeping the Koodo account active and in good standing, and NOT canceling the Koodo service until the port process is complete.

So that brings up a question. @computergeek541 : Can you say whether the old thing about Telus/Koodo not needing to be active still stands with the new system of always needing moderator assistance?

Re: How do I keep my koodo #

HALIMACS — Fri, 05 Feb 2021 01:03:25 GMT

@Anonymous Glad you're asking; i may be making such a move in the coming months.

If a user DID cancel the prior Telus/Koodo account before the port was complete, wouldn't that risk the number associated with that account being possibly placed back into circulation?

Item#4 in Things to know about cancelling Koodo | Help | Koodo Mobile states, "If you're planning to move your number to another provider, you'll need to keep your Koodo account open until this process has been completed, so you don’t lose your number."

I know I wouldn't want to risk it until I was confident the number was ported.

Re: How do I keep my koodo #

mm80 — Fri, 05 Feb 2021 01:55:47 GMT

@HALIMACS wrote:
@Anonymous Glad you're asking; i may be making such a move in the coming months.

If a user DID cancel the prior Telus/Koodo account before the port was complete, wouldn't that risk the number associated with that account being possibly placed back into circulation?

Item#4 in Things to know about cancelling Koodo | Help | Koodo Mobile states, "If you're planning to move your number to another provider, you'll need to keep your Koodo account open until this process has been completed, so you don’t lose your number."

I know I wouldn't want to risk it until I was confident the number was ported.

Item #4 sounds like you're supposed to call Koodo to cancel. That's wrong. If the number is ported out from Koodo, that line gets cancelled automatically.

Re: How do I keep my koodo #

computergeek541 — Fri, 05 Feb 2021 03:17:16 GMT

@Anonymous wrote:
@HALIMACS wrote:

The key to this is keeping the Koodo account active and in good standing, and NOT canceling the Koodo service until the port process is complete.

So that brings up a question. @computergeek541 : Can you say whether the old thing about Telus/Koodo not needing to be active still stands with the new system of always needing moderator assistance?

A phone number from a suspended but open prepaid account can still be ported from one Telus brand to another.

Re: How do I keep my koodo #

HALIMACS — Fri, 05 Feb 2021 04:32:16 GMT

@mm80 wrote:
@HALIMACS wrote:
@Anonymous Glad you're asking; i may be making such a move in the coming months.

If a user DID cancel the prior Telus/Koodo account before the port was complete, wouldn't that risk the number associated with that account being possibly placed back into circulation?

Item#4 in Things to know about cancelling Koodo | Help | Koodo Mobile states, "If you're planning to move your number to another provider, you'll need to keep your Koodo account open until this process has been completed, so you don’t lose your number."

I know I wouldn't want to risk it until I was confident the number was ported.
Item #4 sounds like you're supposed to call Koodo to cancel. That's wrong. If the number is ported out from Koodo, that line gets cancelled automatically.

Yes, @mm80 once the number is successfully ported, the Koodo account becomes finalized automatically.

The title of the article talks about general items to know when canceling a Koodo account. Point #4 just seems to talk about keeping the Koodo account open until the port is complete.