topic Re: Updating Credit Card in Get Support

Updating Credit Card

MartinaT — Wed, 05 Jan 2022 22:09:34 GMT

Every time I try to update my credit card info for auto payment shows an error and the transaction is not being processed

Re: Updating Credit Card

NDesai — Sat, 03 Oct 2020 01:58:10 GMT

@MartinaT Try using incognito/private browsing mode and see if you still get the same error.

Re: Updating Credit Card

JoyLuck — Sat, 03 Oct 2020 02:00:23 GMT

@MartinaT

Enter the credit card address “exactly” as it appears on your statement.

Leave the apartment field blank. If needed enter your apartment number in the street address field.

Note: The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.

new credit card for auto pay (Removed Credit Card Number)

alvinpurple — Sat, 03 Oct 2020 03:12:35 GMT

Re: new credit card for auto pay (Removed Credit Card Number)

JoyLuck — Sat, 03 Oct 2020 03:13:16 GMT

@alvinpurple

This is a public forum. Choose 3 vertical dots and remove cc info.

Edited by ShawnC13: Removed Credit card number from the title in this reply

Re: new credit card for auto pay (Removed Credit Card Number)

computergeek541 — Sat, 03 Oct 2020 03:15:02 GMT

@alvinpurple Never post your credit card number here.

@JoyLuck When replying, please do not quote such information or leave it in the title.

Re: new credit card for auto pay (Removed Credit Card Number)

ShawnC13 — Sat, 03 Oct 2020 03:14:08 GMT

@JoyLuck wrote:
@alvinpurple

This is a public forum. Choose 3 vertical dots and remove cc info.

Edited by ShawnC13: Removed Credit card number from the title in this reply

@JoyLuck, good recommendation just remember to check your post as well. When you replied it had the credit card number in the title still. So just another thing to check on

Re: new credit card for auto pay (Removed Credit Card Number)

JoyLuck — Sat, 03 Oct 2020 03:16:51 GMT

@alvinpurple

Access self service and choose the Payment tab to add your new cc.

Re: Updating Credit Card

gpixel — Sat, 03 Oct 2020 04:59:54 GMT

@MartinaT please read the community guidelines. and since you just posted your private info. I would change your password for your account and change your name.

ie. Sarah Connor

https://productioncommunity.publicmobile.ca/t5/Community/Community-Guidelines-amp-Terms-of-Service/m-p/565989#M30

when registering your credit card use all capital letters

Re: Updating Credit Card

nigelbarnim — Sun, 04 Oct 2020 16:32:03 GMT

Hey, I encountered a similar issue.

Here's a solution that worked for me: sometimes online purchases require that you use the address registered with your credit card through your bank. As a student who's moved around a lot I've found this frustrating. My solution was going into my online banking profile and changing the address to my parent's home address. If you use the address linked with your credit card via your bank it might help! Just solved it for me.

Cheers,

NB