topic invalid sim in Get Support

invalid sim

SallyPotts — Wed, 05 Jan 2022 22:09:20 GMT

I was kicked out during my activation session...Now my sim # is invalid...How do I activate?

Re: invalid sim

JK8 — Thu, 04 Feb 2021 17:50:39 GMT

@SallyPotts wrote:
I was kicked out during my activation session...Now my sim # is invalid...How do I activate?

Check to make sure your credit card was not charged. If not charged wait one hour to try activating again. Clear browser cache and open a new window in incognito.

If cc is charged put sim in phone and reboot.

Re: invalid sim

Dunkman — Thu, 04 Feb 2021 17:51:07 GMT

@SallyPotts

First, make sure that you were not charged for activation. If charged, put in your SIM card to see whether it works.

If not charged, try again in about one hour. Clear cache, incognito mode or another web browser sometimes helps.