topic Re: Locked put in Get Support

Locked put

Cindymined — Wed, 05 Jan 2022 22:08:59 GMT

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

Re: Locked put

cavemantoronto — Thu, 04 Feb 2021 10:54:38 GMT

@Cindymined Go to self serve site and reset your password. Wait 1 hour if it locks you out. If you can't reset password open a ticket by opening the help bubble in bottom of the screen.

Re: Locked put

esjliv — Thu, 04 Feb 2021 11:04:27 GMT

@Cindymined wrote:
I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

Hi @Cindymined .

Are you able to access your Self Serve account at all?

*Clear your browser's cache.

*Open a tab in incognito mode.

*Have you tried the "Forgot your password?" option

Re: Locked put

Triguy — Thu, 04 Feb 2021 11:40:13 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot. If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

Re: Locked put

kb_mv — Thu, 04 Feb 2021 12:14:11 GMT

@Cindymined wrote:
I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

@Cindymined If all else fails......

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.