topic Re: Over charged in Get Support

Over charged

lakings44 — Wed, 05 Jan 2022 22:08:57 GMT

When I was making my payment it froze and charged me twice. Like to get the one payment back

Re: Over charged

JoyLuck — Fri, 02 Oct 2020 16:19:51 GMT

Check self service to see if the extra payment is sitting in Available Funds. You can then leave it there for the next renewal.

Re: Over charged

Jb456 — Fri, 02 Oct 2020 16:21:43 GMT

Is the second payment in your available balance?

It is typically advised to simply keep the funds in your account and use it for your next payment as it could take several weeks for PM to issue you a refund. By that time your next payment would be due.

If you really want a refund and were charged twice you have to contact moderator.

or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charged

lakings44 — Fri, 02 Oct 2020 16:21:49 GMT

I don't want to leave it till next time. I would like it back