topic Re: Unable to register new simcard in Get Support

Unable to register new simcard

Ye — Wed, 05 Jan 2022 22:08:41 GMT

Hi there

i lost my phone and bought a new public mobile SIM card from waldmart

When I tried to replace the Sim using self service it says the sim is in use or invalid.

please help.

Re: Unable to register new simcard

JK8 — Thu, 04 Feb 2021 01:29:58 GMT

@Ye wrote:
Hi there
i lost my phone and bought a new public mobile SIM card from waldmart
When I tried to replace the Sim using self service it says the sim is in use or invalid.

please help.

Try using self service again to Change Sim Card. Clear browser cache and open a new window in incognito/private mode.

Re: Unable to register new simcard

HALIMACS — Thu, 04 Feb 2021 01:30:30 GMT

Hi @Ye

It may take an hour or so for the SIM to be registered on the Public Mobile network.

Before re-trying, wait a FULL hour, clear cache and cookies, open incognito tab, and try again.

Make sure to enter the full 19 digit SIM in the required field.

Re: Unable to register new simcard

Dunkman — Thu, 04 Feb 2021 01:31:38 GMT

@Ye

Did you just buy a SIM card for $10? Or did Walmart activate for you?

Maybe try again: clear cache, incognito mode or different web browser.

Re: Unable to register new simcard

Ye — Thu, 04 Feb 2021 01:33:45 GMT

Does not work.

I need staff assistance, error message is being returned by self serve portal and specifically asks me to get in touch with support.

Is this where I get the support or am I at the wrong place.

Re: Unable to register new simcard

HALIMACS — Thu, 04 Feb 2021 01:35:10 GMT

Support is online via contact to Public Mobile moderators.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Unable to register new simcard

Luddite — Thu, 04 Feb 2021 01:42:47 GMT

@Ye You have a new Community account, so wondering when you first activated your PM account?

Re: Unable to register new simcard

mm80 — Thu, 04 Feb 2021 05:40:37 GMT

@Ye wrote:
Hi there
i lost my phone and bought a new public mobile SIM card from waldmart
When I tried to replace the Sim using self service it says the sim is in use or invalid.

please help.

If the sim has been used or activated before, the only fix is to get another sim card.