topic Re: Sim card no service in Get Support

Sim card no service

eone23 — Wed, 05 Jan 2022 22:08:32 GMT

My sim card has no service after using aeroplane mode and no matter what i do i cannot get service back.

I have resetted phone, removed sim and my bill is paid.

I think there is a problem at the carrier end.

My SIM number is: xxxxxxxxxxxxxxxxxxxxxxxxxxx

edited by computergeek541: removed account information

Re: Sim card no service

computergeek541 — Fri, 02 Oct 2020 00:28:36 GMT

@eone23 wrote:
My sim card has no service after using aeroplane mode and no matter what i do i cannot get service back.
I have resetted phone, removed sim and my bill is paid.
I think there is a problem at the carrier end.

Did this only happen after using airplane mode? If so, this is likely a device issue.

Re: Sim card no service

Staliger — Fri, 02 Oct 2020 00:34:06 GMT

@eone23 can you test the sim in another phone? Does it work there?

Re: Sim card no service

Jb456 — Fri, 02 Oct 2020 00:42:37 GMT

In account. Click change sim card. It shows the last 4 digits of the card.

Pull sim out of your phone. Do they match?

Re: Sim card no service

eone23 — Fri, 02 Oct 2020 00:50:47 GMT

I have tested in another phone and still no service

Re: Sim card no service

gpixel — Fri, 02 Oct 2020 00:55:32 GMT

@eone23

check your sim card and make sure the registered sim matches the one in your phone as @Jb456 suggested. if it doesn't, someone is commiting fraud

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Sim card no service

will13am — Fri, 02 Oct 2020 02:21:39 GMT

@Staliger , if you tested the SIM card in two phones with she results, then it's likely a problem with your account. Have you confirmed that it's in active status? You mentioned about going to airplane mode. Was this to troubleshoot an account issue?