topic Re: Loyalty and Auto-payment Reward in Get Support

Loyalty and Auto-payment Reward

lcam77 — Wed, 05 Jan 2022 22:08:29 GMT

Hi there. I've been with Public Mobile coming up to 2 years. My bill statementindicates that my monthly bill payment is $26 dollars. $2 rewarded for loyalty and $2 for auto-payment. My monthly billing charge is currently at $30. I'm just wondering if there's a mistake? Also is if possible to get retro payment? Please advise?

edited by computergeek541: phone number/e-mail adddress removed

Re: Loyalty and Auto-payment Reward

esjliv — Thu, 01 Oct 2020 23:46:56 GMT

HI @lcam77 ,

Please remove your personal info in your post -

This is a public forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

If you are on a $30 plan, and you have been charged $30 plus taxes this whole time, and under your rewards section you are showing both autopay enabled and $2 for 24 (30-day) cycles (should appear after your 24th cycle), then contact the moderators to review this.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Loyalty and Auto-payment Reward

computergeek541 — Thu, 01 Oct 2020 23:50:22 GMT

@lcam77 wrote:
Hi there. I've been with Public Mobile coming up to 2 years. My bill statementindicates that my monthly bill payment is $26 dollars. $2 rewarded for loyalty and $2 for auto-payment. My monthly billing charge is currently at $30. I'm just wondering if there's a mistake? Also is if possible to get retro payment? Please advise?

Is the $30 number what's showing in yoru payment history, or is this approximately the amount showing on your credit card sattement? Also, are you remembering that you tax needs to be paid on top of that $26?

Re: Loyalty and Auto-payment Reward

lcam77 — Thu, 01 Oct 2020 23:59:52 GMT

Thanks for removing personal info.

Re: Loyalty and Auto-payment Reward

will13am — Fri, 02 Oct 2020 00:15:42 GMT

@lcam77 , check your payment history. You will see individual line items for each reward and the normal cost of the plan. Of course, your payment card will see taxes added on top of the net plan cost after adjustment for rewards.

Re: Loyalty and Auto-payment Reward

will13am — Fri, 02 Oct 2020 00:19:24 GMT

@esjliv wrote:
HI @lcam77 ,

Please remove your personal info in your post -
This is a public forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

If you are on a $30 plan, and you have been charged $30 plus taxes this whole time, and under your rewards section you are showing both autopay enabled and $2 for 24 (30-day) cycles (should appear after your 24th cycle), then contact the moderators to review this.

To contact the Moderator_Team, there are two ways to reach them:
1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.
https://publicmobile.ca.ada.support/chat/
OR
2-Contact the Moderator_Team via private message using this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Like other things in the self serve, I have found the loyalty reward to be a bit glitchy. I have two accounts that were started in the same month a little over two years ago. One account received $12 in loyalty credits and the loyalty reward indexed to $2 per renewal. The other account received $13 in loyalty credits before the loyalty reward indexed to $2 per renewal. Both cases can't be right at the same time. I am not going to lose sleep over a buck. Stuff happens.

Re: Loyalty and Auto-payment Reward

AE_Collector — Fri, 02 Oct 2020 00:49:44 GMT

@lcam77

I assume you are on a $30 plan? Thus your next billing is for $30 plus taxes minus your rewards amount. This always simply shows the amount of the plan you are on.

AE_Collector