topic Re: Change account email in Get Support

Change account email

SAS8038 — Wed, 05 Jan 2022 22:08:14 GMT

How do I change my public mobile account email? NOT my community email...

Re: Change account email

Triguy — Wed, 03 Feb 2021 19:05:55 GMT

You need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Change account email

HALIMACS — Wed, 03 Feb 2021 19:18:48 GMT

Also, @SAS8038 , when changing your self-serve (account) e-mail, it's a good idea to go under your Avatar, then to My Settings on the Community account and change your e-mail there to match the one which corresponds to your self-serve account.

This way, any service requests can match up with Community contacts made to Moderators AND you get the benefit of any earned Community participation rewards going towards the applicable service account.

Re: Change account email

dabr — Wed, 03 Feb 2021 19:33:37 GMT

@SAS8038 wrote:
How do I change my public mobile account email? NOT my community email...

@SAS8038 When you request the email change from moderators, make sure to test it afterwards by doing another forgot password to see which email address the reset email goes to. Apparently the email needs to be changed at two fields in the self serve account and sometimes moderators only change it in one. Testing it will confirm that the email has been properly changed in all the required fields.