topic Re: 30 days free? in Get Support

30 days free?

prairiedogbob — Wed, 05 Jan 2022 22:08:09 GMT

I'm a new member. Just signed up. I activated on September 3rd. I just checked my account and there us no 30 day credit. What should I do? Thanks for your help.

Re: 30 days free?

Jb456 — Thu, 01 Oct 2020 17:50:50 GMT

There was one promotion running during that time for 2nd 30 days free. The link is below.

You had to click a specific promotion link and enter your email address before August 31st. Then you had the till September 11th to activate a sim card.

All the people that were eligible for that promotion received credit around the 17th of September.

Sounds like you were not eligible. Maybe you did not enter your email address in the promotion link during the flash promotion sale time frame?

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-when-you-activate-online/m-p/585308#M44162

Re: 30 days free?

dabr — Thu, 01 Oct 2020 17:53:56 GMT

@prairiedogbob wrote:
Hi
I'm a new member. Just signed up. I activated on September 3rd. I just checked my account and there us no 30 day credit. What should I do? Thanks for your help.

@prairiedogbob All promotions that advertise 30 days free are always for the second month, so you pay for the first month and then, depending upon the conditions/terms of the promo, the equivalent of your plan price will be credited to your account to be used towards the payment of your second 30 days of service, either within 7 days or sometimes the credit can take upto 30 days to appear in your account.

@prairiedogbob If you just signed up it would seem you might have missed the window on the second month free as noted by @Jb456

Re: 30 days free?

darlicious — Thu, 01 Oct 2020 17:53:30 GMT

@prairiedogbob

If you have not recieved your credit yet you will have to contact the moderators by clicking the (?) At the bottom right corner of screen and submit a ticket via Simon. Type in 30 day credit missing . Then type human and follow the prompts to submit your ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times.

Re: 30 days free?

Triguy — Thu, 01 Oct 2020 17:55:57 GMT

Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.

Re: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 17:59:30 GMT

Hi Dabr,

They sent me an email saying I'm eligible. And another one saying I activated successfully and I qualified for the 30 days free. I activated my sim card on Sept 3rd. I just signed up as a member of the community today because its says this is where to get help?

Re: 30 days free?

dabr — Thu, 01 Oct 2020 18:13:24 GMT

@prairiedogbob wrote:
Hi Dabr,
They sent me an email saying I'm eligible. And another one saying I activated successfully and I qualified for the 30 days free. I activated my sim card on Sept 3rd. I just signed up as a member of the community today because its says this is where to get help?

@prairiedogbob Then you should see the credit in your account within the next day or two. If that doesn't happen, then you'll need to ask moderators to manually apply the credit and it will be used for following 30 days of payment.

Here's a link to private message Moderator_Team if the funds dont' appear by tomorrow: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

HiRe: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 18:02:13 GMT

HI Triguy,

It says I don't have to pay for my next 30 days so should I wait til October 3rd? Will they just add it when my plan starts over again?

Re: 30 days free?

Jb456 — Thu, 01 Oct 2020 18:03:34 GMT

@prairiedogbob that's weird. The flash sale don't send you an email.

You enter your email on the flash sale promotion link and next page pops up saying. Your email is eligible for the promotion then are given the option to either register a sim or order a sim.

No actual physical email sent to your email address.

I activated a relative on that promotion. You had till August 31st to out your email in the promotion link and activate by the 11th September.

Credits were all applied around the 17th.

Then they had a another flash sale. Link below. To put email in link by Sept 21st and activate by October 11th.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-when-you-activate-online/m-p/594953#M44494

Re: HiRe: 30 days free?

Triguy — Thu, 01 Oct 2020 18:04:29 GMT

@prairiedogbob You would get a credit to your account.

Re: 30 days free?

darlicious — Thu, 01 Oct 2020 18:08:49 GMT

@prairiedogbob

If you don't like simple Simon ( I sure dont) then use @dabr suggestion ........

If you send a private message to the moderators put in the subject line " missing 30 day credit" and explain your issue in detail. Include the following in your message:

Full name and address on your account.
Email, phone number# and pin#.
If you don't know your pin# include at least three of the following:
Last payment, date,amount, type and last 4 digits.
Alternate phone # if any.
Date of birth.
Autopay y/n? Type, last 4 digits.
Plan amount, any add ons? Recent plan changes.
Security question and answer.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Allow for a minimum 2 to 8 hours (up to 48 hours) for a response. Wait times are currently longer than usual especially for non urgent requests.

Re: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 18:24:33 GMT

Sorry this is the email i recieved.....

Re: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 18:28:52 GMT

Hi darlicious,

I tried that stupid Simon chap he's sending me in circles! I will try your suggestions and the link dabr posted. Thank you.

Re: 30 days free?

dabr — Thu, 01 Oct 2020 18:29:55 GMT

@prairiedogbob Just wait until tomorrow and if you still don't see the funds in your account, then contact moderators either via chatbot or private message as suggested earlier.

Welcome to PM 😊

Re: 30 days free?

Jb456 — Thu, 01 Oct 2020 18:44:37 GMT

@prairiedogbob

That is the standard email when you activate a sim card.

The main important question is. Did you put your email address into the flash promotion link before August 31st to qualify to get the 2nd 30 days free?

If you did not then you're not eligible and your next payment due date tomorrow or next day you will have to pay.

Everyone has been credited for that flash sale that was eligible.

You could open a ticket with moderators but no guarantee that they can do anything.

I activated someone for that promo and they received their credit the 17th of September. Many others did as well on that day.

Best of luck with moderators.

Re: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 18:48:57 GMT

Hi jb456,

Yes I know i did or I would not have signed up. Why don't they send you an email to confirm It? This makes it very confusing!

Re: 30 days free?

Jb456 — Thu, 01 Oct 2020 19:02:10 GMT

@prairiedogbob I had to go back through my pictures to find the confirmation. This is what would have popped up on your screen if you entered your email during the flash sale till August 31st

Do you remember seeing something like that?

Re: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 19:14:24 GMT

Yes. I had entered a couple of the flash sales previous to this one but didn't get my sim card in time. I know i entered my email and I would have activated right away but i had a week left with my old provider so i just wanted to use up my remaining dats before activating. This is very disappointing.

Re: 30 days free?

Jb456 — Thu, 01 Oct 2020 19:17:52 GMT

@prairiedogbob I suggest that you contact moderators and see if anything can be done.

I know from Sept 3rd your payment due date is likely tomorrow or the next few days so be prepared to have funds available for that payment while the moderators investigate the situation for you.

You can reach them two ways.

If the chat bot is being a pain send a private message at this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 30 days free?

prairiedogbob — Thu, 01 Oct 2020 19:22:16 GMT

Yes thank you. I sent a private message with the link Dabr supplied and included the info darlicious suggested.