topic Re: Packard Bell A5000 - is this phone compatible with Public Mobile? in Get Support

Packard Bell A5000 - is this phone compatible with Public Mobile?

rebeccatyo — Wed, 05 Jan 2022 22:07:22 GMT

Hello

I was just about to buy Packard Bell A5000 smartphone but I've read some very vague info on how it may or may not be compatible with Public Mobile network. How can I find this out ahead of time? I've googled and can't seem to find an answer.

Not sure why it wouldn't be compatible. I read something about Android 8 not working?

Can anyone help?

thanks

Rebecca

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

TheGx — Tue, 02 Feb 2021 19:42:26 GMT

Use the phone compatibility tool on this website to find out.

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

Dunkman — Tue, 02 Feb 2021 19:44:13 GMT

@rebeccatyo

The phone should be compatible.

Here are the specs:

https://www.imei.info/phonedatabase/119516-packard-bell-airphone-a5700/

GSM: 850 1800 1900

HSDPA: 850 1900 2100

LTE: LTE-FDD: 700, 850, 1700/2100, 1900, 2600

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). band 12, band 5, band 2, band 1, band 4
HSPA: 850 MHz, 1900 MHz (UMTS). B2, B5

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

TheGx — Tue, 02 Feb 2021 19:45:58 GMT

Also, here is link to phone compatibility tool:

https://www.publicmobile.ca/en/bc/get-started

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

nishant3113 — Tue, 02 Feb 2021 19:57:44 GMT

Definitely! You can contact the Moderator Team by creating a ticket with Chatbot by going in the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Once you access to the link provided, you can just type in the word "Moderator", then select the option Account specific question > No, I want a human > Log in to Community Account (or create a community account in case you don't have one yet)

Just make sure to be checking into the Community Private Messages, since the Moderator Team will be replying there

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

computergeek541 — Tue, 02 Feb 2021 23:30:58 GMT

@Dunkman wrote:

@rebeccatyo
The phone should be compatible.
Here are the specs:
https://www.imei.info/phonedatabase/119516-packard-bell-airphone-a5700/

GSM: 850 1800 1900
HSDPA: 850 1900 2100
LTE: LTE-FDD: 700, 850, 1700/2100, 1900, 2600

Public Mobile uses the following frequency bands:
4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). band 12, band 5, band 2, band 1, band 4
HSPA: 850 MHz, 1900 MHz (UMTS). B2, B5

@rebeccatyo

Keep in the mind that for the network technology used, it's not one or the other. For any phone that you decide to get, it must be compatible with the 3g/HSPA network or else phone calls/vocie service won't work at all. With the exception of government emergency alerts, the LTE network is entirely optional to use.

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

srlawren — Wed, 03 Feb 2021 18:56:31 GMT

@nishant3113 wrote:
Definitely! You can contact the Moderator Team by creating a ticket with Chatbot by going in the following link

@nishant3113 there is absolutely no need to contact the moderators for this question.

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

rebeccatyo — Tue, 09 Feb 2021 17:36:17 GMT

Thanks

That's a different phone though with OS Android 10...instead of Android 8

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

rebeccatyo — Tue, 09 Feb 2021 17:37:20 GMT

Thanks! This is really helpful

Re: Packard Bell A5000 - is this phone compatible with Public Mobile?

rebeccatyo — Tue, 09 Feb 2021 17:42:01 GMT

Packard Bell isn't even listed at all in the compatibility tool! Guess it isn't compatible.