topic Re: Help in Get Support

Help

Coreybaker — Wed, 05 Jan 2022 22:07:17 GMT

I bought a 25 dollars voucher ,put it on my phone,you publicmobile sent me a text confirming payment was made and I have no service, please fix this

Re: Help

RossN — Tue, 02 Feb 2021 17:31:13 GMT

@Coreybaker wrote:
I bought a 25 dollars voucher ,put it on my phone,you publicmobile sent me a text confirming payment was made and I have no service, please fix this

@Coreybaker hi if your phone was suspended go into your self serve to look for the reactivate button press it then reboot phone

Re: Help

Dunkman — Tue, 02 Feb 2021 17:39:40 GMT

@Coreybaker

Check your self service account. Is the $25 in your available balance? Or did PM already take the $25. Your payment history page should show more information.

It just make take some more time to activate.

Re: Help

HALIMACS — Tue, 02 Feb 2021 18:00:53 GMT

@Coreybaker

It might look something like this on your self serve page: