topic Re: SIM in Get Support

SIM

Dave47smitty — Wed, 05 Jan 2022 22:07:16 GMT

I am trying to set up my plan and it says my SIM card is invalid it is a new card

Re: SIM

kb_mv — Tue, 02 Feb 2021 15:11:27 GMT

@Dave47smitty wrote:
I am trying to set up my plan and it says my SIM card is invalid it is a new card

@Dave47smitty If you try to enter it right after there was a "glitch" it will show that error. Wait 50 mins and try again. Welcome to PM.

Re: SIM

Triguy — Tue, 02 Feb 2021 15:21:45 GMT

First check if your credit card was charged. If it was the sim may have activated. Try it in your phone and see if anything works.

If there is no charge, the system puts a lock on sim for around 50 minutes..wait for an hour and activating again.

If you still need assistance then contact a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM

darlicious — Tue, 02 Feb 2021 15:23:17 GMT

@Dave47smitty

Here's a little advice on having an error free activation. Make sure you are using the correct e-mail that you registerd for the promotion and have you referral code ready to enter on the first page during activation.

But before you start do this:

Clear the browser of your device and close all tabs.
Do device maintenance.
Reboot your device.
Open one tab only using chrome, firefox or safari.
Use secret/private/incognito mode.

Have both your credit cards billing address and your official Canada post address ready....for when you get to the choose a plan/payment stage......

If your statement is in ALL CAPS then use them.
Do not autofill whatsoever.
Do not use the apt/unit box. Leave it blank.
If you have a suite # add it to your street address.
When you fill out the street address default to the canada post address if there is a discrepancy. You can use the billing address on your second attempt if necessary.
Example: (suite#) 101-123 1ST AVE E , MYTOWN , PROV , CANADA , X0X0X0
Do not use a space in the postal code. If there is one on your second attempt leave a space and drop the last digit.
Make sure you use the full name on the card.

BTW....never use the back button! You will end up having to wait an hour and start over again. Good luck and Welcome to public mobile!

Re: SIM

HALIMACS — Tue, 02 Feb 2021 15:35:17 GMT

@Dave47smitty

If you need help, see link below for live assistance throughout the activation process:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: SIM

RosieR — Tue, 02 Feb 2021 16:03:31 GMT

@Dave47smitty wrote:
I am trying to set up my plan and it says my SIM card is invalid it is a new card

Hi @Dave47smitty what kind of phone do you have? Is it a Samsung? If it is, It automatically locked to the the first carrier. You will first need to get it unlock to be able to use it at Public Mobile. This can be done by phoning Samsung directly.

Otherwise, follow the suggestions already posted above.

Stay safe and welcome to Public Mobile

RosieR

Re: SIM

TheGx — Tue, 02 Feb 2021 20:26:57 GMT

@Dave47smitty : You should post a reply to all those above who posted replies to this thread you created because they need more specific information from you about your problem to help you.

For example, you should explain on which page did you see that your SIM card is invalid, and how far did you get in the activation process - was it on the very first activation page that you saw that your SIM card invalid?