topic Re: FLASH SALE CREDIT NOT RECEIVED in Get Support

FLASH SALE CREDIT NOT RECEIVED

nixontwist — Wed, 05 Jan 2022 22:07:15 GMT

Hi,

On August 30, I joined Public Mobile and the Flash Sale was get 1 month free. I have not yet received the "free month" and have already paid for my second month. What is the best way to go about receiving this credit?

Thanks

Re: FLASH SALE CREDIT NOT RECEIVED

JoyLuck — Wed, 30 Sep 2020 16:42:52 GMT

@nixontwist

~~Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:~~

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
~~Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.~~

Edit: My bad. Thanks @Jb456

Re: FLASH SALE CREDIT NOT RECEIVED

Jb456 — Wed, 30 Sep 2020 16:40:48 GMT

@nixontwist No need to contact moderator's as @JoyLuck mentioned.

The last flash sale (if that is the one you signed up to and you put your email in the proper link)

People have till October 2nd to activate a sim card.

Credits will only start to be applied after that day. As per the terms and conditions it says "within 30 business days but before your next renewal"

I'd say look at your account for the credit the 10th or after.

Welcome to public mobile 🙂

Re: FLASH SALE CREDIT NOT RECEIVED

Triguy — Wed, 30 Sep 2020 16:48:25 GMT

Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.

Re: FLASH SALE CREDIT NOT RECEIVED

Helpershelper — Wed, 30 Sep 2020 17:10:04 GMT

@nixontwist

I would make sure you followed the instructions listed in the promotion. PM isn’t in the business of cheating you out of these discounts so if you really think it’s an error after waiting 30 days then you can contact a mod.