topic Re: Auto pay will not work in Get Support

Auto pay will not work

Gen1 — Wed, 05 Jan 2022 22:07:09 GMT

I received an insufficient funds message, checked my bank, changed my plan. Can not make a payment now. I've been without a phone for my small business for two days and am becoming frustrated 😞

Re: Auto pay will not work

Jb456 — Wed, 30 Sep 2020 14:19:40 GMT

Buy a voucher. Can get them all kinds of places. Gas stations, corner stores, etc.

You can even buy online at places like recharge.com

Link below is voucher places your can get them.

https://publicmobile.ca/en/on/payment-voucher

Get one so you can get up and running again. Also contact moderators to look into your card issues.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Auto pay will not work

LovesToPM — Wed, 30 Sep 2020 14:20:16 GMT

Hi @Gen1

Try making a manual payment with the existing card.

Is it possible that something like your billing address has changed and needs to be updated?

If you have another card, you could try that adding that one.

Otherwise, you can use a payment voucher or get one at recharge.com (small fee is applicable).

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:22:00 GMT

I have tried adding funds. Funds available xx, balance due 0$ but I can not activate my plan

Re: Auto pay will not work

LovesToPM — Wed, 30 Sep 2020 14:34:40 GMT

@Gen1

Please check this post for possible solutions

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Bugs-quirks/m-p/545887#M42286

Other than paying with a voucher, there are 2 things you can try:

Plan won't reactivate even though payment made

If Available Funds at least equal the plan cost, click Change Plan and "buy" your plan with immediate activation. Logout and reboot your phone. ONLY WORKS for current plans not grandfathered ones which require messaging the moderators.

Phone stops working even though payment was made. Account may show $0 owing.

a) Manually load $1 into your account (or a few dollars) and/or

b) Turn on Lost/Stolen SIM to suspend service, logout, reactivate, reboot phone.

These sometimes trigger the an account reset and have been tried by a several people who confirmed that their account re-activated. If that fails you must submit a ticket to the moderator team.

Re: Auto pay will not work

Anonymous — Wed, 30 Sep 2020 14:33:48 GMT

@Gen1 wrote:
I have tried adding funds. Funds available xx, balance due 0$ but I can not activate my plan

Are your services working?

I reactivated an account last week and it stayed saying Plan Expired but everything was working. The future date was right too.

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:36:36 GMT

This seems difficult. I have no idea what I'm doing here, I'm not technically inclined at all. Just logging into this forum was a real task and I'm beginning to think that I'm just not tech savvy enough to use public mobile 😞

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:37:16 GMT

No they are not

Re: Auto pay will not work

LovesToPM — Wed, 30 Sep 2020 14:42:32 GMT

@Gen1 wrote:
This seems difficult. I have no idea what I'm doing here, I'm not technically inclined at all. Just logging into this forum was a real task and I'm beginning to think that I'm just not tech savvy enough to use public mobile 😞

I hear you. First let's try to get your phone service back up.

1. Do you have available funds enough to cover the cost of your plan?

If yes, you should see a button to Reactivate service.

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:44:04 GMT

I added 10$ to my account because that is all it would let me do and there is sufficient funds in my bank account

Re: Auto pay will not work

Anonymous — Wed, 30 Sep 2020 14:44:41 GMT

@Gen1 wrote:
This seems difficult. I have no idea what I'm doing here, I'm not technically inclined at all. Just logging into this forum was a real task and I'm beginning to think that I'm just not tech savvy enough to use public mobile 😞

Well yes it is a little more manual hands-on self-serve but if you're here, you're doing fine. I'm only on my second cup here so .... 🙂

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:45:09 GMT

I have tried the reactivate button and it says that my balance due is 0$ so I can't figure out how to make a payment

Re: Auto pay will not work

LovesToPM — Wed, 30 Sep 2020 14:52:25 GMT

@Gen1 wrote:
I have tried the reactivate button and it says that my balance due is 0$ so I can't figure out how to make a payment

Go to the Payment tab and try making a one-time payment.

You should be able to do thru self-serve account or by calling 611 on your phone.

BTW is this how you adding $10 to your account? Or was the $10 already there previously?

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:51:57 GMT

I have tried. Both last night and again today, from my computer and from my phone. Is there a way to PM? I am having a hard time keeping track of these messages.

Re: Auto pay will not work

LovesToPM — Wed, 30 Sep 2020 14:55:27 GMT

@Gen1 wrote:
I have tried. Both last night and again today, from my computer and from my phone. Is there a way to PM? I am having a hard time keeping track of these messages.

Yes you can submit a ticket to Moderators, but they won't necessarily get back to you right away. There's a queue for tickets.

In the meantime, you may want to use recharge.com (the site is legit) or go in-store to purchase a payment voucher.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 14:58:01 GMT

I do appreciate your help. I have tried all of the above and am currently talking with a moderator who is trying to charge me more than my plan amount?? I have no idea at this point

Re: Auto pay will not work

LovesToPM — Wed, 30 Sep 2020 15:38:53 GMT

@Gen1 wrote:
I do appreciate your help. I have tried all of the above and am currently talking with a moderator who is trying to charge me more than my plan amount?? I have no idea at this point

Contact with PM Moderators is usually done by tickets and they will respond via private messages. Usually PM staff does not call customers, and they are easily identified online.

Re: Auto pay will not work

Gen1 — Wed, 30 Sep 2020 15:44:19 GMT

\we did finally get it all sorted out. Thanks for your help!

Re: Auto pay will not work

nmmblez — Sat, 06 Nov 2021 16:33:32 GMT

Autopay simply does not work. Autopay deals are false advertising to lure you in.

There is absolutely no reason for it not to work as well as any voucher re-seller online, unless its intentional of course.

Just from the web page loading message "Good things come to those who wait" you should have figured out how conducting business in bad faith is the norm around here. There is also no valid reason for any web page in 2021 to load that slow, unless again, it's intentional.

All that is to make the services of the parent company (Telus) look better.

Re: Auto pay will not work

hTideGnow — Sat, 06 Nov 2021 16:37:27 GMT

@nmmblez autopay system us buggy. did you try a manual payment to restore the service first? try to use manual pay on Self-serve to pay the amount due , then reboot the phone and see if it works

for the webage issue, try to use incognito mode or use another browsers