topic Re: Incoming and toll free minutes deduction in Get Support

Incoming and toll free minutes deduction

PRIYU143 — Wed, 05 Jan 2022 22:07:05 GMT

Do they deduct our calling minutes if we call toll free no or receive incoming calls...?

Re: Incoming and toll free minutes deduction

mm80 — Wed, 30 Sep 2020 07:43:32 GMT

@PRIYU143 The $15 plan includes incoming calls. Toll free calls don't use minutes but are suppose to.

Re: Incoming and toll free minutes deduction

PRIYU143 — Wed, 30 Sep 2020 07:45:43 GMT

But my incoming call minutes were also counted

Re: Incoming and toll free minutes deduction

esjliv — Wed, 30 Sep 2020 09:49:26 GMT

@PRIYU143 wrote:
But my incoming call minutes were also counted

Are you referring to your Usage History where it shows OR

Under your My Data and Add-Ons counter, under your Overview Page on your self serve:

Are you on the current in-market $15 Plan?

Or you have have a grandfathered plan?

Re: Incoming and toll free minutes deduction

geopublic — Wed, 30 Sep 2020 13:32:53 GMT

@PRIYU143 There are two versions of the $15 plan. The latest plan includes unlimited incoming and 100 outgoing minutes. Check you plan details on selfserve if it doesn't list unlimited incoming then change your current plan to the latest $15 plan.

Re: Incoming and toll free minutes deduction

LovesToPM — Wed, 30 Sep 2020 13:54:55 GMT

Hi @PRIYU143

If incoming calls are counting towards your 100 minutes of talk time, then as others mentioned, you likely have the older (first) version of the $15 plan. You can check your plan description listed on your self-serve account. The newer version of the $15 plan will show "100 mins outgoing and unlimited incoming".

If needed, you can switch to the newer plan. Remember to set the change for your next plan renewal date so you won't lose any days that you already paid for.

https://www.publicmobile.ca/en/qc/get-help/articles/change-your-plan

Re: Incoming and toll free minutes deduction

jor123 — Wed, 30 Sep 2020 14:27:58 GMT

As long as you're on the current in market $15 plan they shouldn't. Are you seeing minutes deducted for incoming calls?