topic Re: not recieving calls in Get Support

not recieving calls

shawna069 — Wed, 05 Jan 2022 22:06:50 GMT

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

Re: not recieving calls

dabr — Mon, 01 Feb 2021 22:26:57 GMT

@shawna069 wrote:
just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

@shawna069 You'll need to submit a ticket to moderators by clicking on the chatbot bottom right of screen and follow prompts or send a private message to Moderator_Team at this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not recieving calls

kb_mv — Thu, 04 Feb 2021 00:17:12 GMT

@shawna069 wrote:
just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

@shawna069 You haven't been able to receive calls for 2 weeks? Did you port in your number? Sounds like something went wrong. Did you receive a text from your old company asking authorization to port your number to PM? I would call the port team if indeed you did port your number.

Call ***and have them fix the port.

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If this isn't a result of a port gone wrong refer to directions from @dabr

Re: not recieving calls

Anonymous — Mon, 01 Feb 2021 22:30:08 GMT

@shawna069 : Did you attempt to transfer your phone number over? If so, did you leave your other SIM in to be able to confirm the transfer? Is the other account still live?

Is your phone unlocked? When did you get it? Is it compatible? What make/model/submodel is it?

Re: not recieving calls

shawna069 — Fri, 05 Feb 2021 01:31:19 GMT

thank you got it all worked out