topic Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now in Get Support

HELP! Used the same email address for 2 new numbers, can only access 1 account now

ChaseZero — Wed, 05 Jan 2022 22:06:50 GMT

I have to update my payment information, but I can only log into 1 of the 2 accounts.

How do I fix this?

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

Jb456 — Tue, 29 Sep 2020 19:57:37 GMT

You need moderators to sort this issue out

Or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

JoyLuck — Tue, 29 Sep 2020 19:58:06 GMT

@ChaseZero wrote:
I have to update my payment information, but I can only log into 1 of the 2 accounts.
How do I fix this?

Did you forget the pw to the other one?

If so try Forgot your password on the log in page, otherwise contact moderators.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

computergeek541 — Tue, 29 Sep 2020 20:00:09 GMT

@ChaseZero You'll have to open a ticket at https://publicmobile.ca.ada.support/chat

Have two accounts with the same e-mail address never works properly.

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

ChaseZero — Tue, 29 Sep 2020 20:01:14 GMT

@computergeek541that site gives me ERR 403 forbidden ?

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

computergeek541 — Tue, 29 Sep 2020 20:01:39 GMT

@ChaseZero Try again if you used the link that I provided. I mistyped.

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

kb_mv — Tue, 29 Sep 2020 20:12:40 GMT

@computergeek541 I ask this because of your past Oracle status, how was the OP able to register 2 numbers with one email address without using some version of an alias?

@ChaseZero You can effectively use an alias to give you 2 separate log ins but all emails go to one account. If you have a period in your address remove it, and of course if you don't have a period in your email address, add one. It won't affect the emails but suffices for "different" addresses.

Re: HELP! Used the same email address for 2 new numbers, can only access 1 account now

ChaseZero — Tue, 29 Sep 2020 20:13:54 GMT

I've submitted a ticket. Here's hoping 🙂