topic Re: Setting up old SIM in Get Support

Setting up old SIM

LauraGranger — Wed, 05 Jan 2022 22:06:45 GMT

In the Account setup, it asks for the 19 digit SIM number. But mine is 20 digits (and will not be accepted). Anyone know why this is? Do I really have to go buy a new SIM?

Re: Setting up old SIM

LurganIeUk — Mon, 01 Feb 2021 19:42:16 GMT

A previously used SIM will not longer work. Yes you need a new one.

Re: Setting up old SIM

Anonymous — Mon, 01 Feb 2021 20:01:34 GMT

@LauraGranger : If it starts with a zero then maybe drop that zero.

Re: Setting up old SIM

softech — Mon, 01 Feb 2021 20:27:54 GMT

Look like you need to buy a new SIM if you meant you are tried to re-use a SIM that was previously activated.

Just an FYI, if you need to order new SIM, ordering from PM site would take some time for it to arrive at your door due to courier delay. You might want to order from Amazon Prime for it's 2 days Prime delivery, or via Canadian Cell Supplies or go to a kiosk like Walmart/Loblaws/London Drugs

Re: Setting up old SIM

LurganIeUk — Mon, 01 Feb 2021 20:44:29 GMT

Should be like this....I found in Google Pics....so I doubt if the number is valid!!!

Re: Setting up old SIM

Anonymous — Mon, 01 Feb 2021 21:11:12 GMT

Did a little looking around. So see those zero's in the middle...try dropping one of those.

Re: Setting up old SIM

kb_mv — Mon, 01 Feb 2021 21:16:32 GMT

@Anonymous wrote:
Did a little looking around. So see those zero's in the middle...try dropping one of those.

@Anonymous Where would the OP possibly get a Public Mobile sim card with 20 numbers instead of the standard 19?

Re: Setting up old SIM

Anonymous — Mon, 01 Feb 2021 21:21:49 GMT

@kb_mv : How should I know. Seems 20 digits is the main standard though. Maybe PM is sending them out now but knowing them, they haven't updated their system for them.

Re: Setting up old SIM

kselmak — Mon, 01 Feb 2021 22:27:37 GMT

@LauraGranger

Did you already activated it in the past? Ib that case you would need a new sim

If not, good news is that sims don't expire. If you are certain you have Publicmobile sim and that you are looking at the right number and it's still 20 digits, you could take a picture of it and contact moderators team they should be able to direct you