topic Re: how to contact a moderator in Get Support

how to contact a moderator

diaseid — Wed, 05 Jan 2022 22:06:39 GMT

how to contact a moderator

Re: how to contact a moderator

JK8 — Mon, 01 Feb 2021 18:17:48 GMT

@diaseid wrote:
how to contact a moderator

Is there something we can assist you with? We (this forum) maybe able to solve your problem.

You can contact a moderator by choosing the chat bubble in the lower right hand corner and following the prompts.

Re: how to contact a moderator

computergeek541 — Mon, 01 Feb 2021 18:17:12 GMT

@diaseid

Moderators should be contacted by opening a ticket at: https://publicmobile.ca.ada.support/chat but first off, are there any questions that other members can answer?

Re: how to contact a moderator

Oracle365 — Mon, 01 Feb 2021 18:48:39 GMT

This is how I did it when I needed support transferring my service over. The moderator was quick and helpful (responded within a couple hours, not 48 hours like it said). Great!

Re: how to contact a moderator

TheGx — Mon, 01 Feb 2021 23:31:55 GMT

@diaseid :If one of the above posted replies helped you contact moderator or solved your problem, remember to choose one of them as your official accepted solution to this thread you created, do this by pressing the three dots in the top corner of the post that helped you most then click accepted solution.

Re: how to contact a moderator

computergeek541 — Mon, 28 Jun 2021 22:03:37 GMT

Re: how to contact a moderator

BKNS27 — Mon, 28 Jun 2021 23:40:13 GMT

@diaseid

You can contact a moderator as noted by others by clicking on the SIMon chat button and type in “create a ticket for moderator” if you have account issues.

If it is issues with setups, this Community can provide a quicker response.

Re: how to contact a moderator

EMH1 — Thu, 22 Jul 2021 21:53:01 GMT

Freedom mobile is offering a plan that for the first six months or year cost $29 per month and there after it's $31 per month. The amount of data, nationwide phone calling, and nationwide texting are all included.

Does Public Mobile match competitor offers?

Thx.

Re: how to contact a moderator

darlicious — Thu, 22 Jul 2021 21:58:57 GMT

@EMH1

They don't match but they probably beat the offer if you give us the details I can offer a price and feature comparison. What city do you live in?

Re: how to contact a moderator

canadian100 — Fri, 23 Jul 2021 00:44:13 GMT

Freedom is offering attractive plans as follows:

1. unlim talk and text plus 6GB data for $29

2. unlim talk and text plus 2GB data for $19

Edit: These are incorrect -I have duplicated the bonus. 1 is 4GB, 2 is 1.5GB

Re: how to contact a moderator

canadian100 — Thu, 22 Jul 2021 22:30:50 GMT

PM offers

$25 for unl talk and text plus 1GB

$35 for unl talk and text plus 3GB

not quite comparable to the 2 Freedom Plans above

Re: how to contact a moderator

wetcoaster — Thu, 22 Jul 2021 22:47:33 GMT

@canadian100 wrote:
Freedom is offering attractive plans as follows:

1. unlim talk and text plus 6GB data for $29
2. unlim talk and text plus 2GB data for $19

link?

I'm in BC and prepaid plans are showing up 1.5GB/$19 or 2+2GB for $29, both as limited time offer, only for new sign ups, only for 12 months...

Re: how to contact a moderator

canadian100 — Thu, 22 Jul 2021 22:58:49 GMT

@wetcoaster

you are correct, sorry, I double counted the bonus Data.

Re: how to contact a moderator

darlicious — Fri, 23 Jul 2021 00:49:29 GMT

@canadian100

PM cannot beat the price of the $19 plan and both plans have some fairly strict criteria that must be followed or you forfeit the $5 monthly digital discount.

So since pm cannot beat the $19 plan I will only compare the $29 plan. Now unless I'm missing something its 1.5 GB/$19 and 4 GB/$29 ? It's a little confusing as they are not 100% clear that it's $19/0.5GB + 1 GB* and $29/2+ 0 + 2 GB* for 12 months including the monthly $5 digital discount if you remain in good standing.

PM is currently offering a 2GB monthly plan data bonus on $35+ plans with the promocode 2GBBONUS. So with the $35 plan you get 2.5GB+500MB autopay bonus=3GB+2GB=5GB

Freedom : Same basic calling and texting features 2GB+2GB bonus for 12 months

$34-$5 monthly discount**=$29+tax+minimum activation fee $10+$358($29×12)=$368

$368÷12=$30.66+tax for 12 months/$34+tax there after w/ 2 GB data

Public Mobile : Same calling and texting features 3GB+2GB bonus for as long as you don't change

your rate plan (unlimited) +$2 autopay reward+$10 bonus referral credit+$0-$10 sim card. $35×12=$420 - ($10+$2×12=$34)=$386+$5=$391÷12=$32.58+tax

2nd year: $35×12=$420 - ($2+$1 loyalty=$3×12=$36)=$384=$32+tax

After 2 years the price is a virtual tie but pm outdoes freedoms data by 3 gb a month in the second year and pm is $0.96 cheaper but where as with freedom your plan is still $34/2gb while pm's is another $1 cheaper with 3GB more data per month ($31) with at least one "more the merrier" holiday bonus add ons =$55 (est.YMMV)

With pm you have national coverage with no roaming charges, overages, extra billing and a long history of no price increases to existing customers plans.mFreedom's plan price structure has only been guaranteed for 2 years by Rogers.

With pm you may suspend your services for up to 89/90 days before min. 30 days of service at no cost to you and keep the promotional data. Freedom charges $10 per month and suspension late payments will drop the discount promo $5** per month not in good standing.*

Freedom's $19/1.5GB plan is unbeatable in the first year but is beaten by pm midway thru the 2nd.

Edit: Corrections in bold.

Re: how to contact a moderator

darlicious — Fri, 23 Jul 2021 00:33:06 GMT

@wetcoaster

Thanks I was reading it over and over thinking I just dont see it the extra data but ok.....

@canadian100

Well then pm has both plans beat with more flexibility....$19 plan is still good for the first year.

Re: how to contact a moderator

RossT — Tue, 27 Jul 2021 17:08:33 GMT

I need to speak to a human ASAP

Re: how to contact a moderator

softech — Tue, 27 Jul 2021 17:12:17 GMT

@RossT wrote:
I need to speak to a human ASAP

@RossT

it's a tough request here 🙂 PM support is all online

but we all try to help.

What exactly is the issue? maybe open a new thread and explain and we can try to help. Many issues, we can suggest a fix and it would be quicker than opening ticket with mod.. or sometimes, even quicker than calling a live helpdesk (as many of them will need you to wait in queue ) 🙂

(main issue that we won't help are those involve dispute with charges.. )

Re: how to contact a moderator

RossT — Tue, 27 Jul 2021 17:14:38 GMT

they tried to take a payment a day early and now I my cutoff.

Not my fault. I want a human on the phone. CAnt dial *611. As my number USB not active. I’m excited wtf?

Re: how to contact a moderator

Triguy — Tue, 27 Jul 2021 17:15:24 GMT

@RossT All support is done online. You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: how to contact a moderator

softech — Tue, 27 Jul 2021 17:19:09 GMT

@RossT wrote:
they tried to take a payment a day early and now I my cutoff.

@RossT

PM is running on 30 days cycle, not monthly. So I guess that's why you think they took money a day early

You can always logon to My Account and they will tell you the next cycle start day (the day they will get the money from your account)

What you can do now is to logon to My Account ->Payment , click on One Time Payment and pay the amount due.

After successful payment, you will click on "Restart current plan" on the main page , then reboot your phone and it should be good.

You can also pay via calling 611

1. Dail *611

2. click 1 for Make Payments

3. Click 2 for Credit card

4. Click 1 for Amount Due

If you hear it's paid successfully, hang up and reboot the phone and should be good