topic Reinstatment in Get Support

Reinstatment

MaryAnneMasyk — Wed, 05 Jan 2022 22:06:27 GMT

Our Bank Accounts were compromised so all accounts and credit cards were changed.

We neglected to advise re the new Credit card prepayment info. The cell phone service ceased. Would like to reinstate with new prepayment info. How ??

Re: Reinstatment

Triguy — Mon, 28 Sep 2020 18:16:39 GMT

As long as it has not been more then 90 days then you can update your credit card information.

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..

Re: Reinstatment

Helpershelper — Mon, 28 Sep 2020 18:15:02 GMT

@MaryAnneMasyk

Are you able to log into your account here as you can update payment info there?

https://selfserve.publicmobile.ca/

Re: Reinstatment

dabr — Mon, 28 Sep 2020 18:18:05 GMT

@MaryAnneMasyk wrote:
Our Bank Accounts were compromised so all accounts and credit cards were changed.
We neglected to advise re the new Credit card prepayment info. The cell phone service ceased. Would like to reinstate with new prepayment info. How ??

@MaryAnneMasyk You can also pay with vouchers using the 611 system.