topic Re: Bill Overpayment in Get Support

Bill Overpayment

RAS1 — Wed, 05 Jan 2022 22:06:23 GMT

Was Billed 28.25 and 25.99 on the 10th of August on My Visa WHY?

hairbag1 — Mon, 28 Sep 2020 17:14:42 GMT

Post a screenshot of your payment history ...black out personal info.

computergeek541 — Mon, 28 Sep 2020 17:16:15 GMT

@RAS1 wrote:
Was Billed 28.25 and 25.99 on the 10th of August on My Visa WHY?

Do you have more than one account? These amounts would correspond to two $25 plans, one that has $2 in rewards.

popping — Mon, 28 Sep 2020 17:30:10 GMT

@RAS1 wrote:
Was Billed 28.25 and 25.99 on the 10th of August on My Visa WHY?

Check you payment history and the available fund on your account.

One of the payment may be left in your account as available fund. The fund may be used to renew your September 9th renewal.

What is the PM charge on your VISA card on September 9th or 10th?

Helpershelper — Mon, 28 Sep 2020 17:34:20 GMT

If you set up auto-pay, it’s what you have to pay after your rewards were deducted. You won’t be overcharged as this is a prepaid service.

RAS1 — Mon, 28 Sep 2020 18:41:42 GMT

No Same Account

JoyLuck — Mon, 28 Sep 2020 18:45:32 GMT

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

esjliv — Mon, 28 Sep 2020 18:58:47 GMT

Did you happen to purchase a $25.00 add on @ 13% tax?

If not, then I would submit a ticket as @JoyLuck posted.