topic Re: Port confirmation code in Get Support

Port confirmation code

mberls — Wed, 05 Jan 2022 22:06:03 GMT

I am transferring my phone number from telus and I have just received a port confirmation code, what do I do with the code?

Re: Port confirmation code

esjliv — Wed, 03 Feb 2021 23:10:24 GMT

@mberls ,

What does the message say?

Were you already in contact with the moderators for the port?

Transferring A Number From TELUS Or Koodo (Including Formerly PC Mobile)?

If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.

IF you are unsure at this point, perhaps call the Porting Team at ******* to confirm.

Re: Port confirmation code

Dunkman — Sun, 31 Jan 2021 20:26:46 GMT

@mberls

Did you ask moderator to help with port from Telus?

Was the message sent to your Telus SIM card? PM Sim card?

What was the exact message? (omit the actual code)

Here is some more additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/643946

The policy change for Telus and Koodo customers needing moderator help to port is new. There was no mention about sending a confirmation code.

Re: Port confirmation code

mberls — Sun, 31 Jan 2021 20:29:00 GMT

Thanks moderator is helping me.

Re: Port confirmation code

mberls — Sun, 31 Jan 2021 20:29:33 GMT

Moderator is helping, thanks.

Re: Port confirmation code

Dunkman — Sun, 31 Jan 2021 20:31:18 GMT

@mberls

Wow, that was fast.

If you don't mind, please update your situation once everything is resolved. Interesting to know what the new process is for Telus/Koodo customers.

Re: Port confirmation code

mberls — Sun, 31 Jan 2021 20:50:50 GMT

Thanks a moderator is helping me.

Re: Port confirmation code

mberls — Sun, 31 Jan 2021 20:53:43 GMT

I will let you know.

Re: Port confirmation code

mberls — Sun, 31 Jan 2021 21:04:04 GMT

Up and running, thanks for everyone's help.

Re: Port confirmation code

TheGx — Sun, 31 Jan 2021 21:17:32 GMT

@mberls :Thank you for letting us know and posting that your problem was fixed, you should also mark one of the replies here as your accepted solution so that this thread will also be marked as solved. You can do so be clicking on the the dots in to right hand corner of the reply you like best.