topic Re: Can't cancel account. in Get Support

Can't cancel account.

cubeytherobot — Tue, 04 Jan 2022 18:37:31 GMT

My partner just ported her number to another provider and can no longer access your call centre by phone or login on publicmobile.ca — it gives a message saying her login has been disabled. Not being able to get anyone on the phone to cancel the account is incredibly frustrating. Having people have to communicate with you via email where a response time is unknown seems like a questionable practice from a company that enables people to communicate via the phone.

How do I get someone on the phone immediately to ensure the account is cancelled before the next billing cycle?

Re: Can't cancel account.

Cyber — Mon, 08 Jun 2015 18:24:39 GMT

@cubeytherobot,

Once the porting is done, your account is automatically closed.

No futher actions is required by the client.

Re: Can't cancel account.

DK — Mon, 08 Jun 2015 18:43:19 GMT

The fact that you can no longer log in reinforces the fact the account to has been closed.

Re: Can't cancel account.

cubeytherobot — Mon, 08 Jun 2015 21:04:00 GMT

@DK I hear you, but there is a big difference between being unable to access one's account/customer service and receiving confirmation that the account is, in fact, cancelled. She has a prepayment setup for next week for later this week and it would be nice to get confirmation that next month's service will not be charged to her card.

Re: Can't cancel account.

DK — Mon, 08 Jun 2015 21:17:37 GMT

How long was she a customer of PM? If she was a customer before January 27th 2015 she could try calling 18779995055 and ask a CSR. If afterwards then she could contact them via email on the main website contact us tab.

Re: Can't cancel account.

makkahn28 — Mon, 08 Jun 2015 22:02:44 GMT

Hi. @cubeytherobot, If you want to Cancel PM account, PM is Prepaid. So after 90 days of Non-payment, account is zapped permanantly

Re: Can't cancel account.

chukdefatey — Tue, 09 Jun 2015 06:29:41 GMT

@cubeytherobot, FYI. In this country when you Port a number it auto cancels your account with the Provider you just left.