topic Re: Payment retrieving in Get Support

Payment retrieving

SalahAttar — Wed, 05 Jan 2022 22:05:37 GMT

Hi there,

I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money back.

Thanks

Re: Payment retrieving

will13am — Sat, 26 Sep 2020 22:20:24 GMT

@SalahAttar , there's no refunds. However, you can change your plan anytime and have it take effect either immediately or on next renewal. The funds will remain in the account until it's used up.

Re: Payment retrieving

JoyLuck — Sat, 26 Sep 2020 22:21:31 GMT

@SalahAttar wrote:
Hi there,
I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money back.
Thanks

Log into self service and the money should be in your available funds. You can just leave it there and it will be used for future renewals. If you need assistance then contact a moderator.

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Payment retrieving

geopublic — Sat, 26 Sep 2020 22:26:16 GMT

@SalahAttar The $70 goes into your account balance and will automatically be used for your next 2 plan renewals so no worries.

Re: Payment retrieving

SalahAttar — Sat, 26 Sep 2020 22:35:36 GMT

Re: Payment retrieving

SalahAttar — Sat, 26 Sep 2020 22:37:06 GMT

That's true buddy, but I am traveling and no longer using the SIM card. So, the money will just go to waste if I couldn't retrieve it.

Re: Payment retrieving

JoyLuck — Sat, 26 Sep 2020 22:40:03 GMT

@SalahAttar wrote:
That's true buddy, but I am traveling and no longer using the SIM card. So, the money will just go to waste if I couldn't retrieve it.

Contact the moderators to see if anything can be done.

Re: Payment retrieving

SalahAttar — Sat, 26 Sep 2020 22:38:55 GMT

I won't be using it anymore.

Re: Payment retrieving

SalahAttar — Sat, 26 Sep 2020 22:55:26 GMT

How to do so

Re: Payment retrieving

JoyLuck — Sat, 26 Sep 2020 22:57:00 GMT

@SalahAttar wrote:
How to do so

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.