topic Re: My phone is not working even though the balance is avaible in Get Support

my Phone not working after two days still a ticket is open

rythwiksharma — Wed, 05 Jan 2022 22:05:28 GMT

my Phone not working after two days still a ticket is open

edited by computergeek541: changed title and moved messages into a single thread

Re: Community Terms of Service & New Community Guidelines

Jb456 — Wed, 16 Sep 2020 22:20:41 GMT

@Allenhuang2019 we are only customers like you.

You'll need to contact moderators for assistance to access your account again as they are public mobile.

2- or via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Community Terms of Service & New Community Guidelines

Allenhuang2019 — Wed, 16 Sep 2020 22:23:27 GMT

I did,before one guy send me my username and password, but still can’t sin in

Re: Community Terms of Service & New Community Guidelines

Allenhuang2019 — Wed, 16 Sep 2020 22:32:49 GMT

Can you call me, please

Re: Community Terms of Service & New Community Guidelines

Jb456 — Wed, 16 Sep 2020 22:33:13 GMT

@Allenhuang2019 you'll have to write back to them. No one on the forums can help you. Only moderators can.

Re: Community Terms of Service & New Community Guidelines

Anonymous — Wed, 16 Sep 2020 22:47:01 GMT

@Allenhuang2019 wrote:
Can you call me, please

There's no one to call. They don't call out except in some porting cases. All support is here or for in-depth account matters via the chatbot or private messaging to the moderator_team.

If you were given your username and a password then try a different browser or clear cache/site cookies or use incognito/privacy mode.

And get back to whoever gave that to you via the private messaging system that you got it from and keep at it.

My phone is not working even though the balance is avaible

naveensharma — Fri, 25 Sep 2020 13:47:59 GMT

My phone is not working even though the balance is avaible

Re: My phone is not working even though the balance is avaible

will13am — Fri, 25 Sep 2020 13:49:50 GMT

@naveensharma , what is the status of your self serve account? Is it showing as active. If you have a positive fund balance, that could mean that the funds have not been applied to renewing the account. You should try manually reactivating the account.

Re: My phone is not working even though the balance is avaible

Anonymous — Fri, 25 Sep 2020 13:54:56 GMT

@naveensharma wrote:
Still not working no community help

We're all waiting, poised over our keyboards waiting for you to provide more details.

Maybe post screen snips of your overview page. Blank out personal info of course.

Re: My phone is not working even though the balance is avaible

Jb456 — Fri, 25 Sep 2020 14:01:48 GMT

@naveensharma is your account status active, expired or suspended?

When is your renewal date?

Last go into your account and click "change sim card" Green arrow on picture below.

It will show you last 4 digits of your sim card. Now take your sim card out of the phone. Do the numbers match the sim in your phone?

Re: My phone is not working even though the balance is avaible

esjliv — Fri, 25 Sep 2020 14:04:11 GMT

Hello @naveensharma ,

Phones not working could be various reasons (phone, account, tower, etc. issues).

Perhaps the SIM card shifted.

Try removing your SIM card for a few minutes then replacing it. Reboot.

Re: My phone is not working even though the balance is avaible

geopublic — Fri, 25 Sep 2020 14:25:53 GMT

@naveensharma Dial 611 from your device. Is your account active or suspended?

Phone not working community login suspended

naveensharma — Fri, 25 Sep 2020 14:33:08 GMT

Phone not working community login suspended

Re: Phone not working community login suspended

Jb456 — Fri, 25 Sep 2020 14:35:04 GMT

Duplicate thread. @computergeek541 @will13am please merge with below.

@naveensharma You are writing on all kinds of forum posts.

Please write on your original post the you made. People have already answered your post and are trying to help you.

Link is here.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/My-phone-is-not-working-even-though-the-balance-is-avaible/m-p/597884

Re: New Plan: $35 for 2GB

kb_mv — Fri, 25 Sep 2020 14:38:36 GMT

@naveensharma wrote:
... community login suspended

You are posting here so your community log in can't be suspended, you are logged in to post this. Try a direct message to the mods here.....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Phone not working community login suspended

Jb456 — Fri, 25 Sep 2020 15:06:30 GMT

@naveensharma I see you're still online. Can you answer some of the questions people have asked you on this thread?

Re: My phone is not working even though the balance is avaible

Helpershelper — Fri, 25 Sep 2020 15:32:24 GMT

@naveensharma

I can understand your frustration with this. If you’ve prepaid for your service with a valid payment method, you should be able to use what you paid for unless you’ve run out of minutes/data. You can also try turning off your phone for 20 seconds, then back on and then turning on airplane mode for 10 seconds then off airplane mode. See if you have any signal bars on the phone. There aren’t any outages related to towers, so it’s probably an issue with your plan or your phone’s settings or its SIM. We need to know if you can’t make/receive calls or send/receive texts.

If you are still having issues, you can contact the moderators here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Community Terms of Service & New Community Guidelines

geopublic — Sat, 26 Sep 2020 19:11:10 GMT

@rythwiksharma if that is the case send them a follow-up and ask them to give you a status update.

Re: FLASH SALE: Get your second month FREE when you activate online

JoyLuck — Sat, 26 Sep 2020 19:13:05 GMT

@rythwiksharma wrote:
Phone not working after two days still a ticket is open

Reply back to the ticket to enquire the status.

Re: Updates to Community Boards

JoyLuck — Sat, 26 Sep 2020 19:15:01 GMT

@rythwiksharma wrote:
Phone not working after two days still a ticket is open

No need to post the same question in multiple threads.