topic Re: Legacy conversion : too easy in Get Support

Legacy conversion : too easy

Luddite — Tue, 04 Jan 2022 18:37:26 GMT

A friend just converted his $28 Legacy plan to the new promo and is worried it was too easy!

Dial *611 >> on hold 5 minutes >> confirm phone number >> confirm PIN >> confirm activate on next renewal >> all done. Elapsed time 10 minutes.

Reminded him to confirm new plan is active day after scheduled renewal in case service is not interrupted but plan change failed.

No brainer for him - has never called support in 3 years, nor had autopay fail.

Shazia_K — Wed, 29 Mar 2017 20:18:33 GMT

Thank you for sharing this positive experience, @Luddite

ShawnC13 — Wed, 29 Mar 2017 21:36:41 GMT

Awesome @Luddite, so this member will also be saving $5 a month with autopay and loyalty rewards.

pakmode — Thu, 30 Mar 2017 15:11:44 GMT

Oh wow. So this was a no-brainer then.

I've found PM to be seamless when all the data and information is correct.