topic Re: Ported wrong number in Get Support

Ported wrong number

joshwang — Wed, 05 Jan 2022 22:05:16 GMT

Just set up a new account and for some reason the number I wanted to be ported over took the last four digits of my 'alternate' phone number.

Please help? I need to keep my old number.

Re: Ported wrong number

HALIMACS — Wed, 03 Feb 2021 23:21:46 GMT

@joshwang wrote:
Just set up a new account and for some reason the number I wanted to be ported over took the last four digits of my 'alternate' phone number.
Please help? I need to keep my old number.

@joshwang

Do NOT close the old account at the carrier where your "old" number resides.

Open a ticket for assistance here and type "port request" or call the porting team at****

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Ported wrong number

Dunkman — Sun, 31 Jan 2021 00:31:01 GMT

@joshwang

More details would be helpful.

Did you activate a new SIM card and immediately ported your number? Which carrier are you porting from? Did you include the correct account number? phone number? etc.

If you entered the wrong information, the port will fail anyways.

Re: Ported wrong number

darlicious — Sun, 31 Jan 2021 00:42:58 GMT

@joshwang

I would start first with the porting department and see what if anything they can do for you. Have your account # of the phone number you wish to port along with your account # of your pm self serve account. Leave the sim card in the phone of your previous provider. Start there then contact the moderators if necessary.....expect a 48 hour wait time.

Edit: Your port probably failed and your alternate number defaulted in your account. Call the porting department to reinitiate your port and be prepared to answer the authorization text.

Re: Ported wrong number

MoreYummy — Sun, 31 Jan 2021 03:09:07 GMT

if worng number entered, it should failed port. you can port again.

If it failed, contact support about it.

Re: Ported wrong number

computergeek541 — Sun, 31 Jan 2021 06:56:09 GMT

@MoreYummy wrote:
if worng number entered, it should failed port.

That's not always the case. If Public Mobile submits the wrong number for porting or if a customer makes this mistake, number porting would complete if the alternate number happens to on the same account as the number that was reqeusted to be ported over. That's becasue in that situation, both numbers would share the same account number.