topic Re: Port out in Get Support

Port out

Robynkennedy — Wed, 05 Jan 2022 22:05:11 GMT

I have requested my number be ported out to Bell. My account was active when the request was made. Bell is saying I need to speak with someone from public mobile to release my number. Can anyone help?

Re: Port out

mm80 — Sat, 26 Sep 2020 15:13:34 GMT

@Robynkennedy Bell is supposed to do the work. Public has no port out protection. Get your Public Mobile account number and contact Bell. If Public account's no longer active, you have to renew the plan first.

Re: Port out

Robynkennedy — Sat, 26 Sep 2020 15:13:11 GMT

How will I get my public mobile account number now that it is closed?

Re: Port out

mm80 — Sat, 26 Sep 2020 17:23:14 GMT

If account is closed after port out request, porting to Bell is done. You need to talk to them. It's new carrier'a responsibulty to handle everything.

Re: Port out

geopublic — Sat, 26 Sep 2020 15:53:44 GMT

@Robynkennedy Your account must be active in order to port out. If it's not, then you can reactivate it on the cheapest $15 plan verify your account info that you sent to Bell and also submit a ticket to PM asking to remove any lock on your account because you would like to port out.

Re: Port out

AE_Collector — Sat, 05 Dec 2020 00:46:52 GMT

Active when request is made isn’t enough, it has to be active when the port out request gets to PM/Telus. Porting out isn’t going to work if a buffer isn’t allowed for when timing the move.

AE_Collector

Re: Port out

Helpershelper — Sat, 26 Sep 2020 18:21:09 GMT

@Robynkennedy

I can understand your frustrations with this. To port a number over to PM, you need to have an unlocked phone and a valid number. If you choose to go in store, you just need to bring your phone and your Bell account number. The PM store clerk will do all the work for you, provided the phone’s unlocked. You don’t have to speak to Bell unless it’s to unlock the phone.

Re: Port out

hairbag1 — Sat, 26 Sep 2020 18:44:47 GMT

@Helpershelper wrote:
@Robynkennedy
I can understand your frustrations with this. To port a number over to PM, you need to have an unlocked phone and a valid number. If you choose to go in store, you just need to bring your phone and your Bell account number. The PM store clerk will do all the work for you, provided the phone’s unlocked. You don’t have to speak to Bell unless it’s to unlock the phone.

I think the OP wants to port away from PM...not to PM.

Re: Port out

Bevina — Fri, 04 Dec 2020 20:54:19 GMT

Were you able to port out your number? We’re having the same issue for myself and spouse but we’re trying to port out to Shaw Mobile

Re: Port out

mm80 — Fri, 04 Dec 2020 22:36:21 GMT

@Bevina You'll need to speak to your new carrier. The new carrier does everything and is responsible for getting it done.

Re: Port out

AE_Collector — Sat, 05 Dec 2020 00:51:43 GMT

Since this original post in September, now that it is December new procedures are in place. You should have received a text message from PM to your PM phone once Shaw requests the number be moved from PM to Shaw. The text asks you to confirm that you have requested this and someone isn't SIM jacking you. If your PM account had terminated or you didn't have the PM SIM in your phone still, you missed that text message and need to start over.

AE_Collector

Re: Port out

computergeek541 — Thu, 12 May 2022 18:23:30 GMT