topic Re: i cannot retrieve voicemail messages in Get Support

i cannot retrieve voicemail messages

SheilaHerrmann — Wed, 05 Jan 2022 22:05:08 GMT

Re: i cannot retrieve voicemail messages

esjliv — Sat, 30 Jan 2021 21:30:39 GMT

Hi @SheilaHerrmann ,

Try holding down the "1" on your phone dialer to call your voicemail.

Help article: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Re: i cannot retrieve voicemail messages

kb_mv — Sat, 30 Jan 2021 21:39:45 GMT

@SheilaHerrmann You can't dial into it? You can't set it up? You forgot the Pin? You can call your number from another phone, when it does to voicemail press * and follow the prompts.

Re: i cannot retrieve voicemail messages

SheilaHerrmann — Sat, 06 Feb 2021 16:39:44 GMT

When I call from another phone I can hear my answer, but I can’t retrieve messages. When I hit ‘voicemail’ , it doesn’t react, no sound, no nothing

Re: i cannot retrieve voicemail messages

Anonymous — Sat, 06 Feb 2021 16:45:50 GMT

@SheilaHerrmann : When your recording starts press the * key and then follow the prompts.

It sounds like your voicemail access number is not set properly in your phone. Pressing and holding the 1 key is the most common method to connect to voicemail. But the number needs to be something like +17785804001 or one of many across the country.

Re: i cannot retrieve voicemail messages

Dunkman — Sat, 06 Feb 2021 16:46:48 GMT

@SheilaHerrmann wrote:
When I call from another phone I can hear my answer, but I can’t retrieve messages. When I hit ‘voicemail’ , it doesn’t react, no sound, no nothing

@SheilaHerrmann

If you are calling from another phone, press * . Then it will ask for your voicemail password.

https://www.publicmobile.ca/en/bc/get-help/articles/check-your-voicemail-messages

Re: i cannot retrieve voicemail messages

kb_mv — Sat, 06 Feb 2021 16:49:22 GMT

@SheilaHerrmann wrote:
When I call from another phone I can hear my answer, but I can’t retrieve messages. When I hit ‘voicemail’ , it doesn’t react, no sound, no nothing

@SheilaHerrmann You need to press the * key when you hear your greeting, then follow the prompts.

Re: i cannot retrieve voicemail messages

SheilaHerrmann — Sat, 06 Feb 2021 17:37:31 GMT

When I try to retrieve a message I get “unknown error” message.

Re: i cannot retrieve voicemail messages

Dunkman — Sat, 06 Feb 2021 17:44:03 GMT

@SheilaHerrmann wrote:
When I try to retrieve a message I get “unknown error” message.

@SheilaHerrmann

Then it looks like that your voicemail was not set up properly. Did you set up the voicemail when you first activated your account?

Re: i cannot retrieve voicemail messages

Nezgar — Sat, 06 Feb 2021 17:46:57 GMT

@SheilaHerrmann

If you ever want to access your voicemail from another line without ringing your own mobile number, here is a list of the known local access numbers across Canada:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Re: i cannot retrieve voicemail messages

SheilaHerrmann — Sat, 06 Feb 2021 20:16:06 GMT

I thought I did. I get my own voice when I call in from another phone. I can leave a message but get error message when I want to retrieve messages

Re: i cannot retrieve voicemail messages

kb_mv — Sat, 06 Feb 2021 20:17:49 GMT

@SheilaHerrmann wrote:
I thought I did. I get my own voice when I call in from another phone. I can leave a message but get error message when I want to retrieve messages

@SheilaHerrmann So when you call yourself and your greeting starts and you immediately press the * you get an error message?

Re: i cannot retrieve voicemail messages

SheilaHerrmann — Wed, 10 Feb 2021 16:30:04 GMT

When I call my voicemail I get no response, no dial tone, nothing. Eventually an “unknown error “ message pops up

Re: i cannot retrieve voicemail messages

Nezgar — Wed, 10 Feb 2021 18:43:45 GMT

@SheilaHerrmann

Do you get the same error if you call one of the access numbers directly like +17785804001 vs just longpress of 1?

If the direct number works, press * when your greeting plays.