topic Re: App data not working. in Get Support

App data not working.

A-Ford — Wed, 05 Jan 2022 22:04:50 GMT

Phone data has been working fine till this morning. Any app that uses a lot of data simple won't work. Facebook, Fitbit, anything like that. Anybody else having this problem? I have rebooted the phone several times to no avail. I have a moto g7 play.

Re: App data not working.

gpixel — Sat, 26 Sep 2020 00:47:04 GMT

@A-Ford login to your self serve account and check to see if you have any data left. are your calls and texts services working?

Re: App data not working.

Jb456 — Sat, 26 Sep 2020 00:50:05 GMT

If your calls and texts are working and after you check if you still have data like @gpixel mentioned.

Then if you still have data. You may want to check your app settings on your phone if certain ones are restricted from mobile data.

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 00:53:06 GMT

Calls and texts are working fine. I just paid for the next month of use with 5GB of data. Everything was wondering fine this morning than it just went extremely slowly.

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 00:55:10 GMT

Yes calls and texts are working fine. Google Chrome is working fine. I can look at Facebook through Google Chrome no problem. Just won't run the Facebook app.

Re: App data not working.

gpixel — Sat, 26 Sep 2020 01:04:58 GMT

@A-Ford

open settings>apps
clear the storage cache and data of the app and restart your phone

Re: App data not working.

kselmak — Sat, 26 Sep 2020 02:05:11 GMT

@A-Ford

Check your data usage settings

I have mine set to cut me off when I reach 95% of my allowance. The problem is that the phone goes by monthly date and not 30 days, last month was 31 days long so your phone may think that you still have one day of old cycle and it's preventing you from consuming everything.

If that's the case either remove the limit or charge the renewal date in the settings

Re: App data not working.

popping — Sat, 26 Sep 2020 02:14:46 GMT

@A-Ford wrote:
Calls and texts are working fine. I just paid for the next month of use with 5GB of data. Everything was wondering fine this morning than it just went extremely slowly.

Did your app data stop working after you renewed your 5GB plan OR changed plan to 5GB plan?

Your plan may not be provisioned correctly.

A. Adding $1 to your account may trigger PM server to provision your plan again. Restart your phone.

B. If adding $1 doe not work, try the lost/stolen phone trick.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:08:28 GMT

I have never came close to using all of my data. That shouldn't be a problem.

Re: App data not working.

Helpershelper — Sat, 26 Sep 2020 02:09:24 GMT

@A-Ford

I can understand your frustration with this. Can you try these steps and let me know if it fixes the issue.

1. Take your sim card out then put it in again.
2. Turn on Airplane mode for 30 seconds and then turn it off.

Re: App data not working.

Jb456 — Sat, 26 Sep 2020 02:09:46 GMT

@A-Ford maybe uninstall Facebook then reinstall. See if that corrects the issue?

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:10:05 GMT

I'm set up for auto pay.

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:15:21 GMT

I have done both of these. No affect. I have tried to delete the Facebook app from the phone to try and reinstall to see if that would do anything. Can't delete the app. It just says uninstalling and nothing happens.

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:16:58 GMT

Phone won't uninstall the app. I have tried. Seams to stall trying to do it.

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:20:11 GMT

I think I just got Facebook to uninstall.

Re: App data not working.

Anonymous — Sat, 26 Sep 2020 02:21:14 GMT

@A-Ford wrote:
I think I just got Facebook to uninstall.

Good. Leave it out. Facebook is evil. 🙂

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:31:50 GMT

Facebook app was the problem. Got it deleted and everything went back to normal!

Re: App data not working.

Jb456 — Sat, 26 Sep 2020 02:31:52 GMT

@A-Ford so you can't uninstall FB from the play store or through settings? Have you tried to reboot your phone? Is your phone completely up to date?

Maybe your issue is a phone issue (since it won't let you uninstall an app) rather then a PM issue....

Re: App data not working.

Jb456 — Sat, 26 Sep 2020 02:32:41 GMT

@A-Ford Fantastic. Glad your issue is resolved.

Enjoy the weekend!

Re: App data not working.

A-Ford — Sat, 26 Sep 2020 02:34:32 GMT

Thanks everyone. I find it hard to believe that one app had my phone locked up! Facebook is evil!