topic Re: I don't know how to activate my SIM card in Get Support

I don't know how to activate my SIM card

charlesdnewman3 — Wed, 05 Jan 2022 22:04:35 GMT

some one stole my phone yesterday an now I'm stuck trying to get my new SIM card working how do I get my phone number that I already have

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 04:43:56 GMT

I already have a public moble number I'm just don't know how to activate my new SIM card to my account I already have

Re: I don't know how to activate my SIM card

HALIMACS — Sat, 30 Jan 2021 04:52:12 GMT

@charlesdnewman3

Log into your self serve account and under My Profile, select the "change SIM card" option.

After entering the new SIM card number, insert the SIM card into whatever compatible phone you plan to use.

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 04:45:15 GMT

help me please I'm just so frustrated with this rite now

Re: I don't know how to activate my SIM card

HALIMACS — Sat, 30 Jan 2021 04:50:04 GMT

Please see my earlier reply @charlesdnewman3

Re: I don't know how to activate my SIM card

hTideGnow — Sat, 30 Jan 2021 04:52:48 GMT

@charlesdnewman3 wrote:
help me please I'm just so frustrated with this rite now

Here you are..

(sorry, Change Sim Card is broken into 2 lines on my screenshot

Change_SIMCard

Re: I don't know how to activate my SIM card

TheGx — Sat, 30 Jan 2021 04:53:23 GMT

@charlesdnewman3 :As HALIMACS above said, log into your self serve account and choose change SIM card option.

Press those the lines in top corner, choose my account then log in. Next choose change SIM card and enter your new SIM card number.

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 06:23:46 GMT

if only it was that easy like I said my phone was stolen so for one I don't have a phone to get the 6 digit pin that they text you to move on to making a self serve account so yeah now what

Re: I don't know how to activate my SIM card

Anonymous — Sat, 30 Jan 2021 06:27:30 GMT

@charlesdnewman3 : Can you log in to the account that you already have? If so, use the above instructions. If not, try the Forgot your password? link. If still not then you'll need to contact the moderators to get you access to your account. Then again follow the instructions.

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 06:36:39 GMT

no i have tried logging in an it says that there is no account

Re: I don't know how to activate my SIM card

Anonymous — Sat, 30 Jan 2021 06:41:23 GMT

@charlesdnewman3 : When you first started with Public Mobile did you activate in a store? Or yourself online? If in store then yes you're in a bit of a pickle where you'll need moderator help.

If yourself then you will have created an account. You would have chosen an email address that will have been the log in username.

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 06:50:50 GMT

store

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 06:52:12 GMT

I gave them my email an 4 digitt pin

Re: I don't know how to activate my SIM card

JK8 — Sat, 30 Jan 2021 07:00:48 GMT

@charlesdnewman3 wrote:
I gave them my email an 4 digitt pin

Contact a moderator for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I don't know how to activate my SIM card

Anonymous — Sat, 30 Jan 2021 07:01:18 GMT

@charlesdnewman3 : Then all you can do is wait. By default, you'll get an email notification. Don't answer that. Come back here and click on the little envelope in the upper right next to your test tube avatar and then click on the subject line to fully open the message.

Re: I don't know how to activate my SIM card

TheGx — Sat, 30 Jan 2021 07:04:42 GMT

@charlesdnewman3 :Maybe when you bought your phone at the store in first place they didn't create a self serve account for you, so try using your email and try the create account button in the self serve portal by click those the lines in to right corner.

Re: I don't know how to activate my SIM card

darlicious — Sat, 30 Jan 2021 07:51:01 GMT

@charlesdnewman3

So let me get this straight....You went to a store and had them activate a sim card. Did you choose a new number or port a number in? Did you put the pm sim card in your phone and then your phone got stolen? Or do you still have the pm sim you activated? Or have you bought an unactivated pm sim card to replace the now stolen one?

Re: I don't know how to activate my SIM card

charlesdnewman3 — Sat, 30 Jan 2021 10:28:38 GMT

yeah I just bought a new SIM to replace the stolen one @darlicious

no access to my account cause my phone was stolen got a SIM card

charlesdnewman3 — Sat, 30 Jan 2021 12:06:21 GMT

Re: no access to my account cause my phone was stolen got a SIM card

Triguy — Sat, 30 Jan 2021 12:26:11 GMT

Are you able to log into your account ? If you can log in then you can change your sim..

Once you receive your new SIM card, you can change the SIM card number on your account and reactivate your service via Self-Serve by following these steps:

Log into your Self-Serve account
Go to Plan and Add-ons > Change SIM card

Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card.

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.