topic Re: Registration in Get Support

Registration

Dan467K — Wed, 05 Jan 2022 22:03:59 GMT

We have filled in the page to set up our account with public Mobile and we have checked the information repeatedly, but when we press Continue to proceed, we cannot get any further. And apparently there is no real person we can phone to help us Can anyone here help us?

Re: Registration

XionBunny — Fri, 29 Jan 2021 21:56:54 GMT

You may have to try an alternate browser, if you entered your sim number incorrectly at all it's going to remain locked in the system for an hour after your last attempt time, so wait for a while and try again on a different browser.

Re: Registration

HALIMACS — Fri, 29 Jan 2021 22:01:41 GMT

Hi @Dan467K

Did you get past the payment screen? If so, check payment card transactions to see if payment posted to pending transactions.

If so, then try the SIM in your phone, re-boot, it may work.

If not, follow @XionBunny advice. Wait the FULL HOUR before retrying and also add using an incognito tab after clearing cookies and cache.

Re: Registration

XionBunny — Fri, 29 Jan 2021 22:06:08 GMT

Also don't forget to check back in and let us know if your next attempt after you've tried any solutions in this threat was successful and which one helped you, then mark it solved, thanks!

Re: Registration

HALIMACS — Fri, 29 Jan 2021 22:14:09 GMT

Hi @Dan467K

There is a "live" option reserved for activation assistance, but it's online (not on the phone)

If you need help, see link below for live assistance throughout the process:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Registration

TheGx — Fri, 29 Jan 2021 23:01:35 GMT

Can you be more specific as to how far you made it thorough the online activation process? Tell us what page you made it too or read it you couldn't get lost the first page? What information did you process so far etc?

People here can help you through it if you explain more what happened.

Re: Registration

Dan467K — Sat, 30 Jan 2021 19:47:31 GMT

I used a different browser & computer & it worked. Thanks all for your help & ideas. It seems to me ,if you make any mistake it gets locked in.

Re: Registration

TheGx — Sat, 30 Jan 2021 20:26:31 GMT

@Dan467K :Thank you for posting that you got everything fixed, I use Duck Duck Go browser on mobile and Firefox on computer and never have any problems activating, but I never use the back button and always recheck everything before clicking next.