topic Re: Registration error... in Get Support

Re: Registration error...

hosseinfeiz — Wed, 05 Jan 2022 22:03:44 GMT

Still waiting on a message back to resolve my issue.

Re: Registration error...

Dunkman — Fri, 29 Jan 2021 16:55:32 GMT

@hosseinfeiz wrote:
Still waiting on a message back to resolve my issue.

Sorry to hear about your troubles. Moderator wait times are 24-48 hours. Do you want to explain your situation. Sometimes the community members (customers like yourself) can offer advice to solve issues. Other times, you have to wait for moderator help.

Re: Registration error...

hosseinfeiz — Fri, 29 Jan 2021 17:00:25 GMT

My problem is I switched plans and my Mb remaining didn’t reset even though I paid for the new plan in full. I hope that makes sense.
I opted in for a higher mb plan and paid the full

price but it didn’t reset my mb. This seems like a huge flaw

Re: Registration error...

Dunkman — Fri, 29 Jan 2021 17:03:45 GMT

@hosseinfeiz

@hosseinfeiz wrote:
My problem is I switched plans and my Mb remaining didn’t reset even though I paid for the new plan in full. I hope that makes sense.
I opted in for a higher mb plan and paid the full
price but it didn’t reset my mb. This seems like a huge flaw

Unfortuantely, that sometimes happens. In your self service account, does the plan details show the new highter data plan? Sometimes, you pay and load the funds, but it actually does not change the plans.

I will start a new thread for your post.

Re: Registration error...

HALIMACS — Fri, 29 Jan 2021 18:43:26 GMT

@hosseinfeiz

Just to confirm, when switching plans, that you selected immediately and not upon next plan renewal.

Indeed, if immediate plan change, you should have it. If next renewal, not until after than payment has processed.

If choosing immediate:

There must be enough funds in your account to cover the full amount of the new plan.
A new payment cycle starts when you activate your new plan.
Your plan will not be prorated, which means that any days remaining in your current payment
Any earned Rewards will be applied on your next renewal after the plan change.

Re: Registration error...

hosseinfeiz — Fri, 29 Jan 2021 18:46:25 GMT

I did choose immediate and aware of all that information. Thanks.

Re: Registration error...

gpixel — Sat, 30 Jan 2021 01:09:28 GMT