topic Re: Trouble logging into my payment in Get Support

Trouble logging into my payment

Tomsanuy — Wed, 05 Jan 2022 22:03:43 GMT

I'm trying to pay thru my credit card and it still rejecting me.. Can someone please help?

Re: Trouble logging into my payment

gpixel — Thu, 24 Sep 2020 19:58:01 GMT

@Tomsanuy

click on the payments tab
for preferred payment type choose "other, enter the desired amount" option and manually enter an amount

call 611 to make a payment

Re: Trouble logging into my payment

geopublic — Thu, 24 Sep 2020 19:59:44 GMT

@Tomsanuy wrote:
I'm trying to pay thru my credit card and it still rejecting me.. Can someone please help?

@Tomsanuy Instead of using the amount owing select custom amount and enter the amount manually. You need to be patient just keep trying and it will eventually work.

Re: Trouble logging into my payment

Luddite — Thu, 24 Sep 2020 20:00:11 GMT

@Tomsanuy wrote:
I'm trying to pay thru my credit card and it still rejecting me.. Can someone please help?

@Tomsanuy Please clarify: are you trying to pay with a credit card already on file, or to add a credit card to your account?

I assume you are able to login to your self serve account?

Re: Trouble logging into my payment

Helpershelper — Thu, 24 Sep 2020 21:23:49 GMT

@Tomsanuy

I can understand your frustration with this. Check and see if your card isn’t expired. There could be a hold on the card related to a fraud alert maybe. Have you tried another credit card as well. if you haven’t already setup auto pay, I’d recommend that too. I’m also not sure if you’ve entered the billing address information for example if you’re in an apartment, enter the number then the building street number.